COVID-19 travel updates
Last updated Thursday 21 May 2020 at 05:00pm UAE
At this time, we are operating special flights to and from Abu Dhabi.
Working closely with the UAE Government and Global Aviation Authorities, our aim is to gradually return to a fuller schedule as soon as circumstances allow. Whilst our network is under continuous review, it remains on sale. All bookings made after 29 April 2020 for travel between 1 July and 31 August 2020, are fully flexible and refundable.
You’ll find the latest information at etihad.com, as well as live updates across our social media channels.
To check up-to-date flight restrictions around the world, please visit the IATA Travel Centre.
Until 15 June 2020, we’ll be operating a number of flights between Abu Dhabi and destinations around the world to help you return home. All flights are subject to change.
Due to government restrictions across our network, you will be required to check in your cabin baggage before you fly. You will only be permitted to carry a personal item on board, such as a handbag, backpack or laptop bag. This can weigh up to 5kg.
Remember to read our regulations before you travel.
Foreign citizen in the UAE? See our flight schedule from Abu Dhabi.
Fly from Abu Dhabi
UAE National or resident? Make sure you have ICA approval from the Abu Dhabi Government before you fly.
Fly to Abu Dhabi
Our weekly service lets you fly between Sydney, Melbourne and London via Abu Dhabi.
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When the time is right, let’s make it the best adventure yet – with a little extra from us.
If you’re scheduled to fly with us before 31 July 2020, we’ll give you up to US $400 and up to 5,000 Etihad Guest Miles when you save your trip for later. Or, you can change the date of your flight for free.
Booked with a travel agent? You’ll need to speak to them to make changes to your booking, but all of our policies still apply.
Make your next trip even more incredible with Etihad Credit. Use the value of your flight towards your next break and we’ll reward you with up to US $400 and up to 5,000 Etihad Guest Miles.
Get Etihad Credit
If you’d like to travel before 31 July 2020, you can change the date of your trip for free. You can even choose a different destination within the same region.
Change your flight
We’re receiving a very high volume of calls right now, and whilst our agents are working as hard as they can, it may not be possible for them to answer your call.
But please don’t worry. You’ll find all of the information you need on etihad.com.
For the latest travel updates regarding COVID-19, please visit etihad.com/travelalerts.
If your trip has been affected by Covid-19, we've made it quick and simple to change your travel plans. Save your trip for later with Etihad Credit and we’ll reward you with up to US $400 and up to 5,000 Etihad Guest Miles. To rebook your flight before 31 July 2020, please call us.
If you’re due to fly before 31 july 2020, you can rebook your flight for free, or cancel and use the value towards your next trip.
Change my flight
To rebook your flight before 31 July 2020, please call us. Otherwise, save your trip for later with Etihad Credit and we’ll reward you with up to US $400 and up to 5,000 Etihad Guest Miles. Book before 30 September 2020, for travel until 31 August 2021.
Etihad Credit
Please get in touch in with the travel agent or third party who booked your trip. They should be able to change or cancel your booking straight away. Al of our policies are the same, regardless of who you booked your flight with.
We’ve put additional cleaning measures in place both on board and on the ground.
Our ground-handling teams follow strict cleaning procedures to disinfect our aircraft after every flight, and all utensils and surfaces are sterilised.
Our aircraft are also fitted with High-Efficiency Particle Filters (HEPA), which renew the entire cabin's air every two to four minutes. These air filtration systems are very effective, eliminating more than 99.8% of all airborne microbes, including dust, germs and pathogens.
Watch our team in action
Yes – as well as up to US $400 and up to 5,000 Etihad Guest Miles too. Please contact your travel agent to rebook your trip using Etihad Credit.
Yes. Etihad Credit gives you total flexibility to rebook your trip when and where you’d like. You can choose any destination within the Etihad network or even our extensive Etihad codeshare network.
Yes, you can still cancel the remainder of your journey, then make a new booking when you are ready. To use Etihad Credit, your ticket must be rebooked by 30 September 2020, for travel by 31 August 2021.
Etihad Credit vouchers are non-transferrable and non-refundable.
Yes! As long as your flight was booked to travel between 1 March and 31 July 2020, you can still earn bonus miles. We’ll use the details you provide to enrol you, so you won’t need to do anything else.
If you’ve already submitted your request for Etihad Credit, you can still sign up and claim your bonus miles.
Our home is the sky, and we can’t wait to start flying again. But our services won’t resume again until we know it is safe to do so.
We’ll make sure that we keep you up to date as soon as anything changes. You’ll find all the latest information at etihad.com, as well as live updates on any of our social media channels.
The World Health Organisation has designated the outbreak of Coronavirus a pandemic, and extensive measures have been introduced globally to help limit its spread.
Many flights have been suspended and travel restrictions have been introduced around the world. We’re doing everything we can to keep you up to date with our network changes, or you can check global flight restrictions by visiting the IATA Travel Centre.
The safety of our guests and team is always our main priority, but we’ve taken extra steps during this time to keep you safe. We’ve introduced additional cleaning measures and made changes to our airport procedures, including closing some of our lounges. We’ve also suspended our flights until we know it is safe for everyone to travel again.
Our Contact Centre are experiencing a high volume of calls, and it may take longer than usual for one of our agents to become available. So that we can help as soon as possible, please only call if you were due to travel within 48 hours.
If you've booked a GuestSeat using Etihad Guest Miles and your flight has been impacted, please get in touch with our Contact Centre. GuestSeat tickets are refundable, so you will not be eligible to claim Etihad Credit.
To help you maintain your Tier Status, you’ll earn double Tier Miles on all trips between 1 March – 31 July 2020, and you’ll automatically accrue monthly bonus Tier Miles from 31 March.
If you’re an Etihad Guest member and were due to travel between 1 March and 31 July 2020, you’ll be rewarded with up to 5,000 bonus Etihad Guest Miles and up to $400 when you exchange your booking for Etihad Credit.
To change the date or destination of your flight or convert your booking to Etihad Credit, please use our online form.
If you booked your flight with a travel agent or third party, please reach out to them to make changes to your trip.
We’ve been busy behind the scenes making sure that as soon as the time is right, we’re ready to return to the skies; from bringing the world home to vital cargo flights – and our most extensive aircraft maintenance programme yet.
Until you can travel the world again, let our incredible team bring the world to you. Learn a new language, cook with our chefs and see what we’re doing to prepare for our return to the skies.
We’re taking extra steps to make sure you feel safe and well when you travel, like additional deep-cleaning procedures and initiatives to limit touchpoints and allow for more distance between you and other guests.
