Need help?

Talk to us

During opening hours, you’ll be able to speak to with us in your local language. Otherwise, speak to us 24 hours a day in English and Arabic.

If your flight has been impacted by Covid-19, the quickest and easiest way to change your flight is at

If you’re due to travel before 30 June 2020, please use our online form to change your booking. For all other trips, visit Manage my booking .

We’re receiving a very high volume of calls right now, so to save you waiting, you’ll find all of the information you need on

Booked with a travel agent? To change or cancel a booking, please contact the travel agent or third party website directly.

Let’s chat

Get in touch with us on Facebook or Twitter, or follow our adventures around the world on YouTube and Instagram. Comment, tag and share your Etihad experience.

We love hearing your ideas, your feedback and even your concerns. Send us a DM or leave a comment, and our dedicated customer care team will get back to you as soon as they can.

Need help with baggage?

Read our baggage guide to work out your baggage allowance, track bags that may be missing or up to 30% off extra baggage.

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Lost something?

Left something behind? We'll do our best to help you find it.

Tell us your feedback

We love to hear from you! If you've had a great journey or want to share some feedback with us

about something that's gone wrong, we'd like to know.

Give feedback

Media enquiries?

Have a story, news you’d like to share or just want to get in touch with our media team? Contact For all other enquiries, please call +971 600 555 666 in the UAE or get in touch with one of our Global Contact Centres.