22 Dec 2015 07:00
Luggage Logistics’ advanced Baggage Management System (BMS) will enable Etihad Airways to significantly improve the delivery of guests’ luggage to their destination on-time. It will also help the airline to easily track where bags are at any point along the journey throughout its global operation.
Etihad Airways, the national airline of the United Arab Emirates,
today announced an agreement with Luggage Logistics to transform the end-to-end
baggage management process across the airline’s global airport network.
BMS will integrate
with flight schedules and other key passenger information and departure control
systems. This will increase the speed at which Etihad Airways’ guest bags can
be identified and transferred from the aircraft to the airport terminal
facilities onto connecting flights, keeping departures on schedule and improve
the on-time performance of its flights.
software works from a centralised database that manages all baggage-related
data from multiple sources. This real-time information can be shared quickly
and efficiently across Etihad Airways’ operations teams ensuring the
consistency and visibility of baggage information.
Geert W. Boven, Etihad
Airways’ Senior Vice President Airport Services, said: “The partnership with Luggage Logistics will greatly improve the
identification, management and transfer control of guest baggage across our
global airport network including at our Abu Dhabi base. The new baggage
management solution will enhance the guest experience by reducing lost or
misplaced luggage, minimise delays commonly associated with baggage management,
while optimising our flight operations.”
Adam Dalby, Luggage Logistics’
Managing Director, said: “We are
delighted to be working with Etihad Airways who share our core values of innovation
and service excellence. By delivering our state-of-the-art baggage management
solution, real-time information will enable collaborative and proactive decision
making, ensuring guests baggage is efficiently handled throughout its entire
Etihad Airways chose the BMS solution as it
complies with all baggage-related standards, such as ICAO Annex 17 and relevant
IATA resolutions, and can be seamlessly integrated with other airlines’ systems.
The solution is also closely aligned with Etihad Airways’ operational and
infrastructure requirements, and those of its hub in Abu Dhabi.