Delayed or missing baggage

Trace delayed baggage

We are committed to doing everything possible to ensure the prompt return of your delayed baggage.

If you reported the mishandling of your baggage prior to leaving the airport on arrival, you will be in possession of a Property Irregularity Report (PIR).

You can use the File Reference Number provided to trace your baggage online.

Trace your baggage ►

Claim mishandled baggage

Our Baggage Claims Department will process your claim if your bag has not been repatriated to you within 21 days from reporting your delayed baggage.

We accept completed baggage claims submitted online provided you are in possession of a PIR.

If you decide to complete the form within the Baggage Services wallet provided on arrival, please return it with all supporting documents to our Baggage Claims Department via email or post.

Go to claim form ►

Baggage conditions we are not liable for

Minor Damages

We are unable to accept liability for damage to baggage due to wear and tear, which includes the following:

Minor cuts, scratches, scuffs, dents, dirt and stains
Damage to wheels, feet or extending handles
Damage to fragile or perishable items
Damage due to over-packed baggage
Loss of external locks, pull straps, security straps or zipper tabs
Baggage accepted under the conditions of the Limited Release Tag (LRT)
Items confiscated by airport authorities or security

Valuables

Passengers should not include the following items in their checked baggage:

Fragile and perishable items
Valuables
Computers and personal electronic devices
Stored data
Camera
Any medication or medical equipment
Valuable documents such as business documents, passports, certificates, identification documents, negotiable papers etc.

Limited Release Baggage Tag

We accept fragile, perishable, and inadequately-packed baggage upon completion of a Limited Release Baggage tag. Baggage with pre-existing damage shall likewise be accepted as a Limited Release Baggage.

The Limited Release Baggage Tag releases the airline from liabilities on baggage resulting from any pre-existing damage or unsuitability for transport.

US Transportation Security Administration (TSA)

This is the agency of the U.S. Department of Homeland Security that exercises authority over the security of the travelling public in the United States.

If you believe you have lost contents or had contents damaged during a US baggage inspection you can claim compensation directly from the US Transport Security Administration (TSA).

Through their website: http://www.tsa.gov/traveler-information/claim-forms
Through their email: TSAClaimsOffice@tsa.dhs.gov

Damaged baggage or content

If you discover that your baggage and/or its contents are damaged and reported it prior to leaving the airport, you will be in possession of a Property Irregularity Report (PIR).

If you reported it after leaving the airport, please contact Etihad Airways in writing, along with supporting documents within 7 days of arrival. We will assess the claim and notify you accordingly.

For non-UAE Residents: Please contact your local Baggage Services office. See contact numbers below.

For UAE Residents:

Baggage Claims Department
Etihad Airways
New Airport Road, Khalifa City A
Abu Dhabi, UAE

Contact:
+971 2 511 2170
Office hours:
7:30 - 18:00 Daily
Email:
baggageclaims@etihad.ae

Baggage Services contact numbers

View

Station	Country	Number	Hours
Almaty	Kazakhstan	00 77272703104	24 hours
Ahmedabad	India	00 91 22 2285 0061	9:30 - 17:30
Amman	Jordan	00 4010253 6 00962	8:00 - 17:00
Amsterdam	Netherlands	00 31 0 20 - 6491433	24 hours
Athens	Greece	00 210 3530585	24 hours
Bahrain	Bahrain	00 97317 321429	24 hours
Belgrade	Serbia	00 381 11 2676374	24 hours
Beirut	Lebanon	00 9611622783	24 hours
Baghdad	Iraq	00 964 7815486540	8:00 - 16:00
Bangkok	Thailand	00 662 134 2214	7:00 - 2:00
Bangalore	India	00 91 80 6678 3004	24 hours
Brisbane	Australia	00 61731141277	6:00 - 23:59
Mumbai	India	00 912266859958	24 hours
Brussels	Belgium	00 32 2 899 89 38	7:00 - 17:00
Basra	Iraq	00 9 647722042144	8:00 - 16:00
Cairo	Egypt	00201212692517	8:00 - 23:00
Calicut	India	0091 9745607098	6:30 - 14:30
Paris	France	00 33 148166650	9:00 - 17:00
Jakarta	Indonesia	00 62 21 550 7096/0818	0:00 - 23:59
Colombo	Sri Lanka	00 94 19733 2418/2419	24 hours
Casablanca	Morocco	00 212 662785486	24 hours
Cochin	India	00 91 484 2611771	9:00 - 18:00
Chengdu	China	00 86 028 85205550	8:00 - 23:59
Dhaka	Bangladesh	00 88028901315	24 hours
Delhi	India	0091 9871337112	0:00 - 18:00
Moscow	Russia	00 7 495 797 46 55	24 hours
Dammam	Saudi Arabia	00966 138837492	24 hours
Doha	Qatar	00 974 40103138	24 hours
Dublin	Ireland	0818365888	8:30 - 17:30
Dusseldorf	Germany	00 49 211 421 60410	0:00 - 17:30
Yerevan	Armenia	00 374 93 600 566	24 hours
Rome	Italy	00390665634956	8:00 - 22:00
Frankfurt	Germany	0049 69 690 71001	8:00 - 20:00
Sao Paulo	Brazil	00 55 11 2445 7881	14:30 – 20:00
Geneva	Switzerland	0041 22 817 44 73	9:00 - 23:00
Phuket	Thailand	00 66 7620 5336	6:00 - 23:59
Hyderabad	India	00 91 40 66602710	23:30 - 10:00
Washington	USA	00 17035724429	15:30 - 20:00
Seoul	South Korea	00 82327425124	6:00 - 1900
Tehran	Iran	0098 21 51007305/6	24 hours
Islamabad	Pakistan	0092 51 5405089	9:00 - 17:00
Istanbul	Turkey	00 902124655757	24 hours
Jaipur	India	00 91 141 5112555	1:30 - 17:30
Jeddah	Saudi Arabia	00 966126909877
New York	USA	00 1 7187513148	9:00 – 14:00
Johannesburg	South Africa	00 2 7119207513	6:00 – 20:00
Karachi	Pakistan	00 9221 9907 1550	24 hours
Kathmandu	Nepal	00 977 9851104813	6:00 - 23:00
Khartoum	Sudan	00 2 49183780449	7:00 - 17:00
Kuala Lumpur	Malaysia	00 6038776 3733	7:30 - 23:30
Kuwait	Kuwait	00965 97864291	24 hours
Los Angeles	USA	00 13104177730	10:30 - 18:30
Larnaca	Cyprus	00 357 24008621	8:00 - 23:00
Lahore	Pakistan	00 92 42 990312018	9:00 - 14:00
London	UK	00 44 161 489 3326	10:00 - 18:00
Lagos	Nigeria	00 234 9094 768496	24 hours
Chennai	India	00 9 14422561432	9:30 - 17:00
Manchester	UK	00 44 161 489 3326	10:00 - 18:00
Muscat	Oman	00 968 24519504	24 hours
Medina	Saudi Arabia	00966 (0) 14 8479928	24 hours
Melbourne	Australia	00 61383408050	5:30 - 21:30
Male	Maldives	00 960 7785366	24 hours
Manila	Philippines	00 632 879 5564	11:00 - 23:00
Minsk	Belarus	00375 17 2792145	9:00 - 17:00
Munich	Germany	00 49 89 975 92240	10:00 - 17:00
Milan	Italy	00 390258581285	07:30 - 21:00
Nairobi	Kenya	00 254716651400	24 hours
Nagoya	Japan	00 81 3 3298 4719	9:00 - 17:00 (Monday to Friday)
Tokyo	Japan	00 81 3 3298 4719	9:00 - 17:00 (Monday to Friday)
Chicago	USA	00 17736864092	13:45 - 21:45
Beijing	China	00 861064558027	6:00 - 23:59
Perth	Australia	0061 467 793 838	9:00 - 17:00
Shanghai	China	0086 21 68339151	9:00 - 22:00
Riyadh	Saudi Arabia	0966 11 2213776	24 hours
Seychelles	Seychelles	00248 4391216	12:00 - 22:00
Ho Chi Minh City	Vietnam	0084835470415	8:00 - 23:00
Singapore	Singapore	00 65 90127229	24 hours
Sydney	Australia	00 61293174816	5:30 - 22:30
Tripoli	Libya	00 218 21 4634492	23:59 - 16:00
Trivandrum	India	00 914712508616	24 hours
Astana	Kazakhstan	007 71 72 43 33 26	11:00 - 19:00 (Monday to Saturday)
Toronto	Canada	00 14167769854	11:00 - 16:00 (Monday / Wednesday / Friday) 14:30 - 0:30 (Tuesday/ Thursday / Saturday)
Zurich	Switzerland	00 41 43 815 8559	9:00 - 22:00

Mishandled baggage