Mishandled baggage

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Trace delayed baggage

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We are committed to doing everything possible to ensure the prompt return of your delayed baggage.

If you reported the mishandling of your baggage prior to leaving the airport on arrival, you will be in possession of a Property Irregularity Report (PIR).

You can use the File Reference Number provided to trace your baggage online.

Trace your baggage ►

Claim mishandled baggage

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We always strive to repatriate your baggage with utmost priority.

In rare cases, when a bag has not been repatriated to you within 21 days from reporting your delayed baggage, our Baggage Claims Department will process your claim. Please return all supporting documents to our Baggage Claims Department via email or post.

Go to the claim form ► 

Additional baggage information

Minor Damages

We are unable to accept liability for certain baggage-related losses, including:

  • Losses from baggage accepted under the conditions of the Limited Release Tag (LRT)
  • Losses from items confiscated by airport authorities or security personnel
  • Loss of external locks, pull straps, security straps or zipper tabs
  • Damage due to over-packed baggage
  • Damage to fragile or perishable items
  • Damage due to ordinary wear and tear, which can include:
    • Minor cuts, scratches, scuffs, dents, dirt and stain
    • Wheels, feet or extending handles, unless such damage was caused by the Airline’s negligence  

Valuables

Passengers should not include the following items in their checked baggage:

  • Fragile and perishable items
  • Valuables
  • *Computers and personal electronic devices
  • *Stored data
  • *Camera 
  • Any medication or medical equipment
  • Valuable documents such as business documents, passports, certificates, identification documents, negotiable papers etc.

*On US bound flights, guests should pack all electronic devices larger than mobile phone in their checked baggage.
More guidelines on electronic devices on US bound flights ►

Limited Release Baggage Tag

We accept fragile, perishable, and inadequately-packed baggage upon completion of a Limited Release Baggage tag. Baggage with pre-existing damage shall likewise be accepted as a Limited Release Baggage.

The Limited Release Baggage Tag releases the airline from liabilities on baggage resulting from any pre-existing damage or unsuitability for transport.

US Transportation Security Administration (TSA)

This is the agency of the U.S. Department of Homeland Security that exercises authority over the security of the travelling public in the United States.

If you believe you have lost contents or had contents damaged during a US baggage inspection you can claim compensation directly from the US Transport Security Administration (TSA).

Damaged baggage or content

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If you discover that your baggage and/or its contents are damaged and reported it prior to leaving the airport, you will be in possession of a Property Irregularity Report (PIR).

If you reported it after leaving the airport, please contact Etihad Airways in writing, along with supporting documents within 7 days of arrival. We will assess the claim and notify you accordingly.

For any baggage enquiries, please contact your local baggage services office.

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