You may have noticed that guests booking flights to the Philippines on our website, are charged the Passenger Service Charge. However, if you have one of the valid documents listed below, you are eligible for a full refund.
1. Overseas Employment Certificate (OEC): A document issued by the POEA certifying bearer as a legitimate Overseas Filipino Worker exempt from Passenger Service Charge, as defined under Article I, Section 7.
2. Balik Manggagawa: A photocopy of one or more of the following documents - Valid work Visa / work permit, valid employment contract, current employment certificate, valid company ID, recent pay slip.
3. MIAA Exemption Certificate: A document issued by the MIAA certifying bearer as a legitimate exempted passenger under MIAA Administrative Order No. 01 Series of 2000.
To apply for a refund, simply send us an email at APDtaxrefund@etihad.ae with the booking reference or ticket number, contact details (mobile and email address) along with a copy of one of the documents listed above.