my ticket before 31 Jan 2018, does a different baggage policy apply?
booked your ticket before 31 Jan 2018, check your allowance here.
my ticket before 31 Jan 2018 and now need to make changes to my itinerary.
Which baggage policy applies?
changes that require us to reissue your ticket, the new baggage policy
will apply to your journey.
my ticket with a partner airline. How do I know the baggage allowance for
ticket is issued by another airline, please check with that airline to learn
about their baggage rules.
travelling with sporting equipment. What am I allowed to carry?
policy for traveling with sports equipment.
travelling with an infant. How much extra baggage can I carry?
ample baggage allowance to help make travelling with infants easier.
From/to the US and Canada: 1 piece at 23kg
From/to all other destinations: 10kg
I know I
will have excess baggage. Can I buy in advance?
recommend that you buy additional baggage
in advance up to 48hrs before your flight, as the advance rates are
discounted. View excess baggage rates and ways to pay.
happens if I exceed my baggage allowance?
exceed your baggage allowance, you can buy additional baggage at the
airport. You can also pre-purchase additional baggage online up to 48 hours
before you fly and enjoy up to 20% off airport rates.
What are the
maximum weights / dimensions for checked baggage?
– To / from Canada and the US: 70cm x 50cm x 38cm
Maximum dimensions – To / from all other destinations: 90cm x 72cm x
Important: Any single bag weighing more than 32kg will not be accepted.
checking in an oversized item. Do any additional charges apply?
baggage exceeds standard baggage dimensions but is still within the
maximum weight limit of 32kg per piece, a fee will apply. View our Oversized baggage policy.
cabin baggage can I carry on board?
class, you may bring 1 cabin bag with a maximum weight of 7kg and 1 personal item
(for under the seat in front of you) with a maximum weight of 5kg. In Business
and First Class, you may bring 2 cabin bags with a maximum combined weight of
12kg and 1 personal item with a maximum weight of 5kg.