Your wellness will always be our priority. From Wellness Ambassadors available 24/7 to COVID-19 insurance included with every ticket; we’re taking extra steps to make sure you feel comfortable and protected when you travel. 


We choose to keep you protected

COVID-19 testing is mandatory before every flight to keep you protected.


We choose smiles we can’t see

You must wear a face mask on board and our crew wear PPE at all times.


We choose peace of mind

COVID-19 insurance wellness cover is included with every ticket.


100% of our crew are vaccinated 

We’re the first airline in the world to vaccinate all pilots and cabin crew on board against COVID-19.

We choose around the clock, around the world

Because we want you to feel comfortable and cared for when you travel with us, we’ve introduced a specially trained team of Wellness Ambassadors, available 24/7.

They’ll be on hand to answer your questions and share advice on staying safe during your trip. Our Wellness Ambassadors will also help to ensure that global health and hygiene regulations are being fully adhered to, to keep you protected when you travel.

You’ll find our friendly team at Abu Dhabi Airport and on board all of our flights, and you can speak to them via our live online chat before you travel too.


Online 24/7

Got a question? Use our live chat to find the answers you’re looking for 24/7, like the latest travel and testing information.  


Abu Dhabi Airport 

Wellness Ambassadors will be available in partnership with Abu Dhabi International Airport at check-in, screening and boarding when you fly from Abu Dhabi. 

crew with facemask

On board

Our Wellness Ambassadors will make you feel safe and comfortable on board. They’re on hand if you need advice or information. 

Keeping you safe is our priority

Stay up to date with the latest travel requirements.

Everyone aged six or over must wear a mask at all times on board.

Our aircraft are equipped with HEPA air filters which capture 99% of airborne microbes.

We deep clean and sanitise all of our aircraft on arrival at each destination.

Our cabin crew wear personal protective equipment at all times and are all vaccinated against COVID-19.

We’ve introduced additional deep cleaning and sanitisation at every point of your journey.

Wellness Kits are available on board, including a face mask, hand gel and sanitising wipes.

COVID-19 PCR testing is mandatory before every flight to keep you protected.

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Meals on board go through vigorous testing and are served in line with strict COVID-19 guidelines.

We’ve reopened some of our airport lounges, all with enhanced safety measures to keep you protected.

Our transfer buses, coaches and cars are deep-cleaned and sanitised after every trip.

COVID-19 global wellness cover is included with every ticket for travel up to 31 March 2022.

Making sure you’re ready to travel

Checking in for your trip

Check in online from 30 hours before your flight. If you’ve been Verified to Fly, download your boarding pass to limit touchpoints at the airport. Prefer a bit more space on board? Upgrade to Business or book a Neighbour-Free seat in Economy.

Travelling to the airport

Our complimentary chauffeur and coach services are available to get you to and from the airport quickly and easily. There are extra safety measures in place, and all vehicles will be deep-cleaned and sanitised after every trip.


What to expect at the airport

All touchpoints are regularly sanitised, and you’ll be asked to wait 1.5m apart from other guests at all queuing points. If you’re flying to Abu Dhabi, you’ll undergo thermal screening and COVID-19 PCR testing when you land. Excludes children under 12.

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Deep cleaning and sanitisation

At the airport and on board, we’ve introduced additional deep cleaning that focuses on the surfaces that are touched most often. That includes our check-in counters, toilets, seats, seat belts, tray tables and entertainment screens so you can feel comfortable knowing that we disinfect every touchpoint of your journey more regularly.

We’ve also made sure that hand sanitiser is available throughout our airport terminals and on board.

Travelling through Abu Dhabi International Airport

From sterilisation booths to thermal scanning and facial recognition, ­Abu Dhabi airport is using cutting-edge technology to keep you protected when you fly.

guest facemask airplane

Flexible travel for the future 

We’re allowing unlimited date changes on all new bookings to give you the freedom and flexibility to change your travel plans if you need to. Simply book now.

Arriving safely at your destination

When we land, you’ll be directed by our crew to leave the aircraft in small groups. This will help to maintain social distancing and avoid any crowding as you make your way into the airport.

Remember, every airport will implement their own guidelines to keep you protected, and you should follow these at all times. We’ll share as much information about these guidelines as we can before you travel.

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