Book Etihad Chauffeur

First and Business class tickets booked on or after 3 July 2017

Terms and conditions

1. Etihad Chauffeur service must be booked at least 24 hours prior to departure of the flight.
2. Etihad Chauffeur service is available for guests holding confirmed tickets only in First, Business Classic and Business Flex fare choices only in the UAE. Business saver tickets are not eligible for this service.
3. This service can be booked by Etihad Guest members redeeming their miles to travel on First or Business Class.
4. Chauffeur service is available only on Etihad Airways operated flights. This service is not available for flights operated by other airlines where Etihad Airways is a marketing carrier. This applies to flights operated by Etihad Airways Partners – Air Berlin, Alitalia, Jet Airways, Air Serbia, Air Seychelles, Etihad Regional and NIKI.
5. Ethihad chauffeur service is not available for instant airport upgrades, for guests in transit, on reward tickets or for those purchasing tickets on the day of departure.
6. This service is not eligible for Unaccompanied Minors (UM) or for children between 2 and 12 years of age.
7. Etihad chauffeur service is available at stopover in UAE when the paid ticket fare includes applicable taxes that allows a stopover.
8. Details such as contact numbers (valid customer mobile number with international accessibility), full address, pickup time on departure/arrival and city code are mandatory requirements for service to be provided.
9. Pick-up times specified in the booking are only guidelines. Actual pick-up times shall be confirmed directly by supplier to guests 24-hours prior to departure. Guests shall be contacted by telephone or short messaging service (SMS) to their mobile numbers provided in the booking.
10. Chauffeur service pick-up times are not negotiable. Cars shall be reassigned to other jobs after a maximum wait of 20 minutes.
11. Etihad standard product offering is an executive sedan for every premium traveler eligible to be booked for this service. Additional cars cannot be provided for the conveyance of extra baggage.
12. If a guest fails to cancel a booked chauffeur service resulting in a cancellation, the chauffeur service cannot be re-booked in conjunction with the same ticket.
13. Etihad Chauffeur services are provided by contracted third party suppliers. Etihad Airways shall not be responsible for the acts or omissions of such suppliers, nor for any deficiency in the facilities and services offered. In particular, Etihad has no liability for loss, personal injury, or death incurred during the use of such facilities and services unless such loss, personal injury or death is / are caused solely by Etihad Airways’ negligence.

First and Business class tickets booked before 3 July 2017

1. Etihad Chauffeur service must be booked at least 24 hours prior to departure of the flight.
2. Etihad Chauffeur service operates within specific distances at selected destinations.  If service requested exceeds the specified mileage limits in any given city, guests are required to pay for the excess mileage at the locally applicable rates. These rates are available upon request from the supplier at each location. Depending on the requested location, supplier shall advise on extra charges in the destination’s local currency. All charges for excess mileage should be settled by guests directly with the chauffeur. Guest must be advised such charges should be paid to the driver prior to start of their journey.
3. Chauffeur shall wait for up to 20 minutes for departure pick-ups and up to 45 minutes after arrival at airports where this service is available. Pick-up times are not negotiable. Cars shall be reassigned to other jobs after the indicated waiting times.
4. Etihad Chauffeur service is available for guests holding confirmed tickets only in First, Business Classic and Business Flex fare choices only in the UAE. Business saver tickets are not eligible for this service.
5. This service can be booked by Etihad Guest members redeeming their miles to travel on First or Business Class.
6. Chauffeur service is available only on Etihad Airways operated flights. This service is not available for flights operated by other airlines where Etihad Airways is a marketing carrier. This applies to flights operated by Etihad Airways Partners – Air Berlin, Alitalia, Jet Airways, Air Serbia, Air Seychelles, Etihad Regional and NIKI.
7. Etihad chauffeur service is not available for instant airport upgrades, for guests in transit, on reward tickets or for those purchasing tickets on the day of departure.
8. This service is not eligible for Unaccompanied Minors (UM) or for children between 2 and 12 years of age.
9. Etihad chauffeur service is available at stopover in UAE when the paid ticket fare includes applicable taxes that allows a stopover.
10. Details such as contact numbers (valid customer mobile number with international accessibility), full address, pickup time on departure/arrival and city code are mandatory requirements for service to be provided.
11. Pick-up times specified in the booking are only guidelines. Actual pick-up times shall be confirmed directly by supplier to guests 24-hours prior to departure. Guests shall be contacted by telephone or short messaging service (SMS) to their mobile numbers provided in the booking.
12. Chauffeur service pick-up times are not negotiable. Cars shall be reassigned to other jobs after a maximum wait of 20 minutes.
13. Etihad standard product offering is an executive sedan for every premium traveler eligible to be booked for this service. Additional cars cannot be provided for the conveyance of extra baggage.
14. If a guest fails to cancel a booked chauffeur service resulting in a cancellation, the chauffeur service cannot be re-booked in conjunction with the same ticket.
15. Chauffeur-drive services are provided by third-party suppliers. Etihad Airways will not be responsible for any shortage in the services offered.
16. Etihad Airways will have no liability for loss, personal injury or death incurred during the use of chauffeur services unless such loss, personal injury or death is / are caused solely by negligence from Etihad Airways.

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Frequently Asked Questions

1. What are the changes to the Etihad Chauffeur service policy?
If you’re booked to travel with a First, Business Classic or Business Flex ticket (including redemption tickets), you can continue to enjoy the Etihad Chauffeur service across the UAE when Abu Dhabi is the origin, stopover or final destination. 
While this free Service will be discontinued in all other destinations, if you are travelling in The Residence, you can still enjoy it across New York, London, Melbourne, Abu Dhabi, Paris and Sydney.

2. When will the changes be introduced?
 Changes will be introduced on 3 July 2017.
If you purchased a ticket on or after 3 July 2017, you will not be eligible for the free Etihad Chauffeur service.
If you purchased a ticket before 3 July 2017, and need to make changes to your itinerary on or after 3 July, resulting in a new ticket being re-issued, you will no longer receive the chauffeur service.

3. What kind of bookings will be impacted by the changes in the Etihad Chauffeur service policy?
All tickets purchased after 3 July 2017, except for those with the origin or destination being UAE, will be affected.
Guests travelling in The Residence will continue to receive free worldwide chauffeur service.

4. How do the chauffeur service changes impact me if I have a flight booking with one of Etihad’s partner airlines?

The same change in chauffeur policy terms and conditions will be applied to guests of partner airlines. 

5. If I booked an Etihad Chauffeur before 3 July 2017 but my travel date is after then, am I still entitled to the free service?
Yes. Since you purchased your ticket before 3 July 2017, you can continue to enjoy the free worldwide service. This will only change if you alter your flight after 3 July, resulting in the ticket being re-issued.

6. If I bid for an upgrade from Business to First Class after 3 July 2017, will I still be eligible for the chauffeur service?
In this instance, we would need to consider the date of ticket re-issuance. So if your ticket is re-issued on or after 3 July, you will no longer receive the  service.

7. I still need a way to travel to and from the airport. Can I book and pay for an airport transfer?
Yes.  Our Airport Transfer service is available to all guests irrespective of booking class across our global network (except for the UAE), through our partner Conxxe- who are a worldwide transport service provider. Book your Airport Transfer today.

8. Why is Etihad making changes to its Chauffeur service?
The airline industry as a whole is looking to unbundle features from the core seat fare. It will  contribute to lower airline fares, and still provides customers with the option of adding the items they want at an additional fee. We believe that offering customers this choice is fairer and more in line with modern consumer expectations.