How we use personal information
We will hold, store and use personal information
(which will be processed with/by electronic and non-electronic means) in the
fulfil any agreement we have with you, including to process your flight, send
your itinerary, or contact you if there is a problem with your reservation;
allow you to register on the Etihad Websites and administer and personalize any
of the online services which you have asked us to provide to you;
keep you (with your permission) informed about our products and services and
those of our preferred partners where we think you will find this valuable;
allow you to take part in any contest or other promotional offers you have
asked to participate in;
analyse how our users access and navigate our services and use of the Etihad
get feedback from customers on the quality of our services - we may invite you
to participate in questionnaires or surveys;
help detect and prevent criminal activity; and
any other purpose notified on the relevant Etihad Website.
How we share information with others
We work closely with a number of trusted partners
with whom we need to share personal information to help us provide our
services. These include:
group companies around the world, including other Etihad brands such as Etihad
Cargo, Etihad Holidays and Etihad Guest;
airlines where you are travelling on a booking which involves a codeshare;
flyer and other reward and partner programmes with whom you have asked us to
share your details;
and payment providers, to authorize and complete payments;
providers who work with us to help provide our services, including local agents
who help manage customer needs at airports or operate our limousine service,
and contractors who help us run our office operations;
to whom we transfer or may transfer our rights and duties under our agreement
and/or immigration departments or other regulatory authorities;
agencies, law enforcement or governmental organisations
where we are required to so by any applicable law; or
- Our contractors and other third party agents outside of the Etihad Airways Group for any of the above or to send you marketing information on our behalf.
If you would like to know more about who we share
your personal information with please click here or write to the Ethics and Compliance Office, Etihad Airways, PO Box 35566,
Abu Dhabi, United Arab Emirates.
How we protect your information
We invest significant resources in protecting the
security and confidentiality of personal information.
offer the use of secure communication transmission software (known as
"secure sockets layer" or "SSL") that encrypts all
information you input to our website before it is sent to us. SSL is an industry standard encryption
protocol and this ensures that the information is reasonably protected against
also follow strict security procedures in the storage and disclosure of
information, which you have given us, to prevent unauthorised access to that
take all reasonable steps to protect your personal information but cannot
guarantee the security of any data you disclose to us via email or online.
More about direct marketing
We are committed to keeping you informed about our
products and services in line with your personal preferences. We will always
ask your permission before sending marketing material, whether about our
services of those or our preferred partners.
We will usually send this by email
but we may choose to contact you in other ways for example by phone, post or
SMS if that is more appropriate. You can ask us to stop sending you marketing
material at any time by contacting us
or changing your marketing preferences within your personal profile (see below).
Updating your personal profile and preferences
At any time you
can update or correct your personal profile, or change your preferences for the
way in which you would like us to communicate with you - including how you
receive news updates from us, or details of our latest offers.
If you have an
online account, the easiest way to do this is by logging into your account and
changing your personal details.
You can also click the "unsubscribe" link that you will find on any
online newsletters which you receive, or contact our customer support team by
email (click here).
Accessing your personal information
In some countries, you have the right to see or
access the personal information we hold about you. We may charge a small fee for processing this
request (as permitted by law). To
receive a copy, please write to the Ethics and Compliance Office,
Etihad Airways, PO Box 35566, Abu Dhabi, United Arab Emirates or click here to send you request via the web.
If you are concerned that any of the information
we hold about you is incorrect, out of date or may be used inappropriately,
please click here or write to the address above to report your concerns and we will take appropriate
steps to amend our records. These
arrangements are without prejudice to any statutory rights you may have in your
country to require us to rectify, cease processing and / or delete certain
records, or enforce privacy rights before a local data protection supervisory
Transfer of your personal information
We need to transfer the personal information
referred to in this policy across the Etihad group of companies to help operate
our business efficiently. We also allow third party service providers to
process personal information where this is needed in connection with a service
they provide to us. These arrangements may involve your personal information
being located in various countries around the world. The countries which we
commonly disclose your personal information to include the UAE, where we have
our head offices, the US, UK and the countries where you are flying to and
from. Some of these countries may not have data protection laws that provide an
equivalent level of data privacy protection as the laws in your country of
When in these countries, your personal information may, where legally
permitted, be disclosed as
by applicable law. This may include providing access to foreign courts or
governmental authorities but we will only do this where we are legally
obligated and permitted to do so.
We will always strive to adopt the highest
standards of privacy protection, wherever your personal information is located
and adopt appropriate measures (consistent with locally applicable privacy
laws) to secure an adequate level of privacy protection.
Retaining your personal information
We keep records for as
long as required to manage bookings and provide the other relevant services
required, we will ensure it is disposed
of in a safe manner.
We keep this Privacy
Policy under regular review and place updates on the Etihad Websites from time
continued use of our website or services once you have been notified of the
Our policy on "cookies"
A cookie is an element of data that a website
sends to your browser, which then stores it on your system. Cookies may collect
personal information about you. Cookies allow us to understand who has seen
which pages and advertisements, to determine how frequently particular pages
are visited and to determine the most popular areas of our website. Cookies
also allow us to make Etihad Websites more user-friendly by, for example,
allowing us to take you to the language site of last use, so that we can give
you a better experience when you return to our website.
A cookie will be deployed on your device when you
visit Etihad Websites unless you indicate that you do not wish this to happen
or if you have turned this feature 'off' in your web browser settings.
information about how
our cookies work and information about how to manage your cookie settings
Etihad Websites may link you to other websites. We
are not responsible for the way in which third party websites operate or the
way in which they may process any personal information, which you provide to
them. It is important that you understand this and check their respective
Please click here or write to the Ethics and Compliance Office,
Etihad Airways, PO Box 35566, Abu Dhabi, United Arab Emirates if you have any concerns about our
endeavour to respond to your concerns as soon as possible and we may make seek
further information from you in order to provide a full and complete response.
In some countries, you may have rights to raise the matter with a relevant data
protection authority or ombudsman.