What is our promise?

The Etihad Airways Best Price Promise is our way of guaranteeing that in the countries where we make this promise, you won’t find a lower price on any third-party website for the same Etihad Airways flight you have purchased on http://www.etihad.com/. And if you do, we’ll refund you the difference.*

A claim can be made in the event the price on a third-party website – inclusive of all taxes, fees and surcharges – is lower than what you paid on etihad.com by more than EUR 15 for a Coral Economy Class booking or EUR 50 for a Diamond First or Pearl Business Class booking. The third-party website from where a fare is being compared must allow you to pay for the booking in the same currency. All the below elements should be exactly the same between both websites:

  • Origin and departure cities
  • Flight number
  • Date of travel
  • Class of travel
  • Number of passengers
  • Fare Rules

So whenever you see our Best Price Promise symbol, you can rest assured that you’re paying the lowest available price online for that flight.

*See Terms and Conditions below.

Terms and conditions

When the Best Price Promise is applicable

  • Our Best Price Promise is offered in respect of flights operated by Etihad Airways (this promise doesn’t apply to codeshare flights) with travel originating from UAE, Saudi Arabia, South Africa, UK, Pakistan, Kuwait, Oman, Qatar, Cyprus, Bahrain, Greece, Russia, Switzerland, Korea, India, Canada, Italy, Kazakhstan, USA, China, Netherlands booked and paid for on www.etihad.com. These shall be called “Etihad Price” from here on.
  • Our Best Price Promise includes both one way and return flights.

Which prices you can compare against

  • You can compare your Etihad Price with the prices on any third-party website offering exactly the same itinerary on Etihad Airways – origin and departure cities, flight numbers, dates of travel, class of travel, number of passengers and fare rules.  These shall be called “the Third Party Price” from here on.
  • This Third Party Price must be available to book and purchase online in the same currency as the Etihad Price and include all taxes, fees, surcharges and charges applied to the Etihad Price.

When the Best Price Promise is not applicable

  • When the flight booking includes codeshare flights. These are flights either marketed by another carrier on Etihad Airways or sold by Etihad Airways on another carrier.
  • When the Third Party Price is being offered outside the public domain or is a special eligibility fare, such as (and not limited to) staff prices, closed user offers, third-party promotion prices, corporate discount prices, senior, affiliate, opaque agencies, consolidator, visit family and relatives prices, wholesale and group prices.
  • When the Etihad Price or Third Party Price has been discounted by using loyalty programme miles or points, coupons or any other offers or discounts.
  • When the Etihad Price or Third Party Price makes up part of a travel package in which the flights are included.
  • When you have made a request for a refund or cancellation for any part of your itinerary or have subsequently made any amendments to the ticket you have purchased on www.etihad.com.
  • When the Third Party Price is the result of a pricing or inventory caching error made by the third party website.
  • When the country where travel originates from for the Etihad Price ticket is not offering our Best Price Promise.

Claiming a Best Price Promise refund

  • Claims can only be made by completing the online claim form and submitting your supporting documentation (as detailed below).
  • Supporting documentation consists of the website address where the Third Party Price was found,  a screen shot or print out of the final confirmation page prior to payment showing the Third Party Price inclusive of all taxes, fees and surcharges. Etihad will then independently determine the legitimacy of the claim before granting any refund.
  • All fully completed claim forms must be submitted by midnight of the same day that the Etihad Price was bought based on the time zone of the departure country. Incomplete or late claims will not be accepted.

Verifying your Best Price Promise claim

  • We must be able to verify that the Third Party Price you have found is lower by at least the amount specified in our Best Price Promise for country where travel originates.
  • We will verify that the Third Party Price meets all the criteria set out in these terms and conditions and you will be notified of your claim’s qualification or not via email within 5 working days of your claim form submission.
  • Etihad’s decision on the legitimacy of your claim will be final and binding. We will not engage in any correspondence thereafter.

Refunding you

  • Upon notification of your qualification for a refund, we will aim to refund you the monetary difference between the Third Party Price and the Etihad Price within 30 calendar days.
  • Your refund will be credited to the credit card that you used for the Etihad Price booking.
  • If you cancel (partial or whole) a flight booking on which we have already made a Best Price Promise refund, we will refund you the original amount you paid for the ticket, minus the Best Price Promise refund and the original applicable cancellation fees.
  • This refund will be governed by any terms and conditions applicable in the country where travel originates for your Etihad Price ticket. 

Etihad Airways Rights

  • Etihad Airways is the final authority on the interpretation of these terms and conditions.
  • We reserve the right to cancel this promotion or amend these terms and conditions at any time without notice.

How do I make a claim?

• You can make a claim for a price difference refund by filling the online form below on the same day of purchase no later than midnight of the country of departure.

• You will need to provide the third-party web address where you found the lower price and a screen shot or print out of the final confirmation page of a booking prior to payment showing the total price inclusive of all taxes, fees and surcharges.

Claim form

BPP

You can submit a claim under our Best Price Promise only in respect of flights operated by Etihad Airways (this promise doesn’t apply to codeshare flights) with travel originating from UAE, Saudi Arabia, South Africa, UK, Pakistan, Kuwait, Oman, Qatar, Cyprus, Bahrain, Germany, Greece, Russia, Switzerland, Korea, India, Canada, Italy, Kazakhstan, USA, China, Netherlands, France, Ireland, Malaysia, Singapore, Thailand booked and paid for on etihad.com.

Passenger details

Please provide information of the primary traveler

Itinerary

Please provide all flight booking information

EY
Price comparison information

Please provide detailed information about the website on which you have seen a lower fare

Time fare quoted (hh-mm)
 - 

(e.g. website screen shots)

Terms and conditions

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 Privacy Policy *