What changes to my booking can I do online?
Manage my Booking allows you to make changes to an existing booking not less than 4 hours of your departure time. No Global Service Fees will be charged through this service.
Note:
For Etihad Umrah-specific flights please go to the flights operated and marketed by Etihad.
Flights operated and marketed by Etihad (example: EY123)
Your ticket has EY as airline code and up to 3 digits flight number.
|
Ticket type
|
Retrieve
and view
|
Change
flight details
|
Change
guest details*
|
Buy excess baggage
|
Buy extra legroom
|
Upgrade
with Miles
|
|
Bookings with no extra products and services
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Bookings with excess baggage
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Bookings with extra legroom seat
|
Yes
|
No
|
Yes
|
No
|
No
|
Yes
|
|
Bookings with travel insurance
|
Yes
|
No
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Bookings paid through payment options other than credit/debit cards
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Reward Flights - Guest Seat
|
Yes
|
No
|
Yes
|
Yes
|
Yes
|
No
|
|
Reward Flights - Open Seat
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Multi-city bookings with no extra products and services
|
Yes
|
No
|
Yes
|
Yes
|
Yes
|
No
|
|
The Residence booking
|
Yes
|
No
|
Yes
|
No
|
No
|
No
|
*Guest details that can be updated online:
- Add passport details and date of birth
- Update contact information
- Add Etihad Guest number
- You will not be able to change a guest’s name online. Please contact us to correct a name.
Flights operated by partner airlines and marketed by Etihad (example: EY1234)
Your ticket has EY as airline code and a 4-digit flight number.
|
Ticket type
|
Retrieve
and View
|
Change
flight details
|
Change
guest details*
|
Buy excess baggage
|
Buy extra legroom
|
Upgrade
with Miles
|
|
Bookings with no extra products and services
|
Yes
|
Yes
|
Yes
|
Yes**
|
Yes**
|
No
|
|
Bookings with excess baggage
|
Yes
|
No
|
Yes
|
No
|
No
|
No
|
|
Bookings with extra legroom seat
|
Yes
|
No
|
Yes
|
No
|
No
|
No
|
|
Bookings with travel insurance
|
Yes
|
No
|
Yes
|
No
|
No
|
No
|
|
Bookings paid through payment options other than
credit/debit cards
|
Yes
|
Yes
|
Yes
|
Yes**
|
Yes**
|
No
|
|
Reward Flights - Guest Seat
|
No
|
No
|
No
|
No
|
No
|
No
|
|
Reward Flights - Open Seat
|
Yes
|
No
|
No
|
No
|
No
|
No
|
|
Multi-city bookings with no extra products and services
|
Yes
|
No
|
Yes
|
Yes**
|
Yes**
|
No
|
|
The Residence booking
|
Yes
|
No
|
Yes
|
No
|
No
|
No
|
*Guest details that can be updated online:
- Add passport details and date of birth
- Update contact information
- Add Etihad Guest number
- You will not be able to change a guest’s name online. Please contact us to correct a name.
**Not available on segments with partner airlines
Flights operated and marketed by other airlines (example: ZZ123 or ZZ1234)
The airline code on your flight number is not EY.
|
Ticket type
|
Retrieve
and view
|
Change
flight details
|
Change
guest details*
|
Buy excess baggage
|
Buy extra legroom
|
Upgrade
with Miles
|
|
Bookings with no extra products and services
|
Yes
|
No
|
Yes
|
Yes**
|
Yes**
|
No
|
|
Bookings with excess baggage
|
Yes
|
No
|
Yes
|
No
|
No
|
No
|
|
Bookings with extra legroom seat
|
Yes
|
No
|
Yes
|
No
|
No
|
No
|
|
Bookings with travel insurance
|
Yes
|
No
|
Yes
|
No
|
No
|
No
|
|
Bookings paid through PayPal
|
Yes
|
No
|
Yes
|
Yes**
|
Yes**
|
No
|
|
Bookings paid through Poli Pay
|
Yes
|
No
|
Yes
|
No
|
No
|
No
|
|
Bookings paid through payment options other than PayPal,
Poli Pay and credit/debit cards
|
Yes
|
No
|
Yes
|
Yes**
|
Yes**
|
No
|
|
Reward Flights - Guest Seat
|
No
|
No
|
No
|
No
|
No
|
No
|
|
Reward Flights - Open Seat
|
No
|
No
|
No
|
No
|
No
|
No
|
|
Multi-city bookings with no extra products and services
|
Yes
|
No
|
Yes
|
Yes**
|
Yes**
|
No
|
|
The Residence booking
|
Yes
|
No
|
Yes
|
No
|
No
|
No
|
*Guest details that can be updated online:
- Add passport details and date of birth
- Update contact information
- Add Etihad Guest number
- You will not be able to change a guest’s name online. Please contact us to correct a name.
**Not available on segments with partner airlines