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Things you need to know before modifying your flight

We understand that sometimes plans change or emergency arises. We would like to give you the flexibility to modify and customise your booking according to your needs.

Terms and Conditions 
All reservations, modifications and cancellations are subject to terms and conditions, Customer Care Policy, General Conditions of Carriage and applicable taxes, fees and charges (including but not limited to fare rules of the ticket and Guest Service Fee).

If your flight or a segment of your journey is operated by one of our Partner Airlines, please contact the airline directly for any changes and special requests.

Cancellation of bookings can only be made through our Global Contact Centres or local offices. Global Service Fees apply.

  • For any changes made in your booking, the fare rules from the segment being changed will apply.
  • For refunds of a modified ticket, the fare rules of the originally purchased ticket will apply.
  • For all refunds, rules of the most restricted Fare Choice will apply.

Please contact our Global Contact Centres and local offices after modifying your flight to confirm your requested services:

  • Wheelchair, bassinet and special meals
  • Extra legroom and excess baggage
  • Unaccompanied Minor (UM) service
  • Medical needs
  • Ground or onboard assistance

If your booking has travel insurance attached to it, you can modify it through our Global Contact Centre or local Etihad offices. Global Service Fees apply.

After modifying your flight, please contact the Travel Guard local offices to have the validity of your insurance changed.

If you booked your travel at least 7 days prior to the scheduled departure date and time, you may cancel your reservation and receive a full refund if you cancel within 24 hours of the booking.

To request a refund, please contact our Global Contact Centres or visit our local offices.

Where was your ticket purchased from?

Your ticket fare rules
When booking through etihad.com, you will find "View Fare Rules" on the lower right hand side (below the price summary) of the "Select your flight" page. The fare rule will give you the restrictions for your booking.

Ways to modify your booking

1. Manage my Booking
Read the section 'what changes to my booking can I do online?' on this page.

2. Global Contact Centres and local offices
Call or visit us and we will gladly assist you for the following requests:

  • Changes for multiple destinations and stopover bookings
  • Edit or correct your name in the ticket
  • Changes for tickets with Etihad Chauffeur service
  • Changes for bookings with special requests and extra services
  • Cancellation and refunds - for any changes made in your booking, the fare rules from the segment being changed apply. For refunds, rules of the most restricted Fare Choice apply.

    Global Service Fees will be charged through this service.

Ways to modify your booking: 

1. Travel agents and 3rd party websites
For unused tickets, please contact the travel agents and 3rd party websites directly to modify your flight.

2. Global Contact Centres and local offices
For partially-used tickets, call or visit us to modify your flight. Global Service Fees will be charged through this service.

3. Manage my Booking
For unused and partially-used tickets, read the section 'what changes to my booking can I do online?' on this page.

What changes to my booking can I do online?

Manage my Booking allows you to make changes to an existing booking not less than 4 hours of your departure time. No Global Service Fees will be charged through this service.

Note:
For Etihad Umrah-specific flights please go to the flights operated and marketed by Etihad.

Your ticket has EY as airline code and up to 3 digits flight number.

Ticket type

Retrieve 
and view

Change 
flight details

Change
guest details*

Buy excess baggage

Buy extra legroom

Upgrade 
with Miles

Bookings with no extra products and services

Yes

Yes

Yes

Yes

Yes

Yes

Bookings with excess baggage

Yes

Yes

Yes

Yes

Yes

Yes

Bookings with extra legroom seat

Yes

No

Yes

No

No

Yes

Bookings with travel insurance

Yes

No

Yes

Yes

Yes

Yes

Bookings paid through payment options other than credit/debit cards

Yes

Yes

Yes

Yes

Yes

Yes

Reward Flights - Guest Seat

Yes

No

Yes

Yes

Yes

No

Reward Flights - Open Seat

Yes

Yes

Yes

Yes

Yes

Yes

Multi-city bookings with no extra products and services

Yes

No

Yes

Yes

Yes

No

The Residence booking

Yes

No

Yes

No

No

No

*Guest details that can be updated online:

  • Change passport details, date of birth and contact information
  • Add Etihad Guest number
  • Request special meals
  • Select preferred seats
  • You will not be able to change a guest’s name online. Please contact us to correct a name.

Your ticket has EY as airline code and a 4-digit flight number.

Ticket type

Retrieve
and View

Change
flight details

Change
guest details*

Buy excess baggage**

Buy extra legroom**

Upgrade
with Miles

**not available on the segment with partner airlines

Bookings with no extra products and services

Yes

Yes

Yes

Yes

Yes

No

Bookings with excess baggage

Yes

No

Yes

No

No

No

Bookings with extra legroom seat

Yes

No

Yes

No

No

No

Bookings with travel insurance

Yes

No

Yes

No

No

No

Bookings paid through payment options other than credit/debit cards

Yes

Yes

Yes

Yes

Yes

No

Reward Flights - Guest Seat

No

No

No

No

No

No

Reward Flights - Open Seat

Yes

No

No

No

No

No

Multi-city bookings with no extra products and services

Yes

No

Yes

Yes

Yes

No

The Residence booking

Yes

No

Yes

No

No

No


*Guest details that can be updated online:

  • Change passport details, date of birth and contact information
  • Add Etihad Guest number
  • Request special meals
  • Select preferred seats
  • You will not be able to change a guest’s name online. Please contact us to correct a name.

The airline code on your flight number is not EY.

Ticket type

Retrieve
and view

Change
flight details

Change
guest details*

Buy excess baggage**

Buy extra legroom**

Upgrade
with Miles

**not available on the segment with partner airlines

Bookings with no extra products and services

Yes

No

Yes

Yes

Yes

No

Bookings with excess baggage

Yes

No

Yes

No

No

No

Bookings with extra legroom seat

Yes

No

Yes

No

No

No

Bookings with travel insurance

Yes

No

Yes

No

No

No

Bookings paid through PayPal 

Yes

No

Yes

Yes

Yes

No

Bookings paid through Poli Pay

Yes

No

Yes

No

No

No

Bookings paid through payment options other than PayPal, Poli Pay and credit/debit cards

Yes

No

Yes

Yes

Yes

No

Reward Flights - Guest Seat

No

No

No

No

No

No

Reward Flights - Open Seat

No

No

No

No

No

No

Multi-city bookings with no extra products and services

Yes

No

Yes

Yes

Yes

No

The Residence booking

Yes

No

Yes

No

No

No


*Guest details that can be updated online:

  • Change passport details, date of birth and contact information
  • Add Etihad Guest number
  • Request special meals
  • Select preferred seats
  • You will not be able to change a guest’s name online. Please contact us to correct a name.

Global Service Fees

Our Contact Centres and local offices charge a global service fee for new bookings, ticket changes and refund administration. Fees for changing your booking and all extras purchased with your booking (fully or partially used) are non-refundable. 

The following price ranges are applicable per ticket:

Global services charges per ticket
Amount (USD) Global Service Fee
Starting from USD 10 Booking fee
Starting from USD 20 Change fee
Starting from USD 10 Refund fee
Starting from USD 10 No-show fee