Need help?

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You’ll find everything you need to know about travel requirements and restrictions in our travel guides or by checking your Verified to Fly status.

If you’d like to make any changes to your flight, pick your seat or book extra baggage, you can do so easily and conveniently through Manage my booking.

Booked with a travel agent or another airline? Speak to them to change or cancel your booking.

Are you a travel agent?, our dedicated live chat support for industry professionals, is the right place for your enquiries. Please note the Hub's live chat support is available only from 10 am – 7 pm (Abu Dhabi time)

Let’s get social

Get in touch with us on Facebook or Twitter, or follow our adventures around the world on YouTube and Instagram. Comment, tag and share your Etihad experience.

Need help with baggage?

Read our baggage guide to work out your baggage allowance, track bags that may be missing or up to 30% off extra baggage.

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Lost something?

Left something behind? We'll do our best to help you find it.

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Tell us your feedback

We love to hear from you! If you've had a great journey or want to share some feedback with us about something that's gone wrong, we'd like to know.

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Media enquiries?

Have a story, news you’d like to share or just want to get in touch with our media team? contact

For all other enquiries, please call +971 600 555 666 in the UAE or get in touch with one of our Global Contact Centres.