Need help?

Talk to us

Our Contact Centres are experiencing a high volume of calls, so it will take longer for us to answer. Please only call us if you are travelling within 48 hours. Otherwise, you’ll find the latest travel updates and options to change your flight at etihad.com.

If your travel plans have been impacted, you can rebook for free or use the value of your flight towards your next trip with Etihad Credit. Request Etihad Credit.

Booked with a travel agent or another airline? Speak to them to change or cancel your booking.

Let’s chat

If you’ve got a question about travel restrictions, testing requirements or flight cancellations, or to request a refund, chat live to one of our team now. 

You can also get in touch with us on Facebook or Twitter, or follow our adventures around the world on YouTube and Instagram. Comment, tag and share your Etihad experience.

Need help with baggage?

Read our baggage guide to work out your baggage allowance, track bags that may be missing or up to 30% off extra baggage.

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Lost something?

Left something behind? We'll do our best to help you find it.

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Tell us your feedback

We love to hear from you! If you've had a great journey or want to share some feedback with us 
about something that's gone wrong, we'd like to know.

Give feedback

Media enquiries?

Have a story, news you’d like to share or just want to get in touch with our media team? Contact dutymediaofficer@etihad.ae. For all other enquiries, please call +971 600 555 666 in the UAE or get in touch with one of our Global Contact Centres.