Cancellations and refunds

Need to cancel your flight? Find out whether you’re entitled to a refund, understand how to request a refund with Etihad Airways, or get advice about making a claim. 

Am I eligible for a refund?

If you booked with Etihad Airways using a credit card, enter your booking reference below to check whether you’re eligible for a refund. Otherwise, call us or your travel agent for more information.  
 
Your refund amount depends on your fare type and whether you’ve flown any part of your journey. Fees and charges may apply. 
 
A 24-hour cancellation policy applies to all direct bookings with Etihad Airways.  

You'll be redirected to Manage your booking to check your eligibility

How to request a refund

You can request a refund up to two hours before your flight, otherwise a no-show fee will be applied. 
 
If you’re eligible, find out how to request a refund below or in our modification guide.  

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Request a refund online

The quickest way to request a refund is to visit etihad.com/manage. Enter your flight details then select "Cancel/ refund" to start.

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Speak to us

Use our live chat to request a refund and if you need more help, we’ll connect you with a member of our team. Service charges may apply.

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Contact your travel agent

If you booked your flight with a travel agent or other third party, we recommend speaking to them to request a refund.

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Choosing Etihad Credit 

Etihad Credit is a great alternative to requesting a refund. We’ll simply convert the cost of your flight into credit which you can use to pay for flights or extras with Etihad Airways in the future.  

What happens if Etihad cancels or changes my flight?

In the unfortunate event we have to cancel or change your flight, we’ll email you to let you know what your options are next. You’ll also receive a notification in Manage your booking and via the app. Make sure your email address is up to date at etihad.com/manage.  

Your flight will be rebooked if:

  • Departure time is 30 minutes or more earlier
  • Arrival is delayed by more than one hour
  • You’ll miss a connecting flight due to changes
  • You’re rebooked to a lower cabin due to an aircraft change

We’ll email you with options to:

  • Accept the flight change
  • View alternative flights
  • Request a refund (available subject to conditions)

You can select a new flight if: 

  • New flight times aren’t suitable
  • You choose an alternative flight seven days before or after the original departure date
  • You must rebook within 60 days of the flight change notification, otherwise, fare rules apply

When will I receive my refund?

Refunds will be credited to your original form of payment. If you paid by credit or debit card, you should receive your refund within 21 days. For all other payment types, refunds may take up to 45 business days to be processed.  
 
If you haven’t received your refund in 45 business days, first contact your bank. If you don’t receive your refund after that, or the card you used to pay for your flight has expired, please get in touch

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Refund tips and advice

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Some of our fares offer free refunds. Always check before you book

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The quickest way to request a refund is to visit etihad.com/manage.  

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Booked with a travel agent? We recommend speaking to them for a refund. 

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Allow up to 45 business days before following up on your claim. 

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We’ll email you with options if we cancel or reschedule your flight. 

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Update your contact details and download our app for real-time flight updates. 

Frequently asked questions