02 Oct 2014 07:00
Etihad Airways today reached a major milestone with the deployment of mobile and internet connectivity across its entire fleet of 24 Boeing 777 passenger aircraft, making it easier for guests to stay in touch with friends, family and work whilst in the air.
milestone comes only months before the airline’s entire fleet of 89 passenger
aircraft is connected, which will make Etihad Airways the first in the region
and one of the few airlines in the world, to offer mobile and internet
connectivity services on every aircraft. The passenger fleet includes 28 Airbus
A320s, 26 A330s, 11 A340s and 24 Boeing 777 family aircraft.
suite of inflight connectivity services on the fleet includes Wi-Fi, mobile
services and Live TV. The services combine the “Etihad Wi-Fly” solution,
powered by the Panasonic Avionics Global Communications Suite, and OnAir’s
inflight connectivity solution.
Etihad Airways’ Chief Commercial Officer, said: “We are a global market leader
in terms of onboard connectivity solutions. We believe that onboard
connectivity is an important competitive differentiator for our guests and are
continuously introducing new communications technology to enhance their travel
“The roll out
of our state-of-the-art connectivity solution will give our modern connected
guests a seamless, robust experience at 35,000 feet, similar to what they
expect at home or work.”
will be able to enjoy high-speed broadband services on Wi-Fi enabled devices
including smartphones, tablets and laptops, allowing them to surf the internet,
update social media, purchase gifts, upgrade seats, change travel plans and
much more, all from the comfort of their seat.
mobile connectivity service can be accessed by guests using their mobile phones
and smartphones to make and receive phone-calls, send and receive text messages
and emails, and use mobile data services.
TV onboard service allows guests to watch live news and major sporting events
on seven popular television channels including BBC World News, CNBC, CNN,
euronews, Japan’s NHK World Premium, Sky News Arabia, and Sport 24.
crew and flight deck operations can also utilise Wi-Fi connections to handle
medical emergencies. The crew is empowered to manage inflight guest issues by
phone or email in real-time with the airline’s ground teams based in Abu Dhabi.
Connectivity is also paving the way for the airline to enhance the guest
experience through increased onboard retail opportunities, with the added
benefit of real-time credit card transactions.
to access the internet start at US$5 and can be purchased using credit cards,
PayPal and a range of other convenient payment methods. Mobile telephone usage
will be billed by the guest’s mobile service providers based on the
international roaming rates levied by the service providers.
Boeing 777 aircraft are used for long-haul destinations across the airline’s
network, such as Los Angeles, Washington DC, London, Manchester, Dublin,
Düsseldorf, Paris, Sydney, Melbourne, São
Paulo, Bangkok and Jakarta.