If you discover that your baggage or its contents have been damaged during your flight, please let us know straight away by visiting the arrival desk at the airport. You’ll receive a Property Irregularity Report (PIR) and a letter outlining the damage.
Take your baggage to the company of your choice to repair the damage. Upload your
letter along with the receipt showing the cost of the repair, and we’ll contact
you as soon as we can to handle your claim.
There are some instances that we are unable to accept liability for loss or damage to your baggage. These include:
- Loss or damage that has been accepted under the condition of the Limited Release Tag (LRT)
- Items that have been confiscated by airport authorities or security personnel
- Damage to locks
- Damage to zip sliders
- Loose wheels
- Damage to side handles
- Minor dents or scratches
- Damage to baggage that is more than 5 years old
If you haven’t reported your lost or damaged baggage before leaving the airport, please contact Etihad Airways in writing, attaching all supporting documents within 7 days of arrival. We will assess the claim and notify you accordingly.
For any baggage enquiries, please contact your local baggage services office