COVID-19 travel updates
Last updated Saturday 4 April 2020 at 8:30am UAE
From 5 April 2020, we’ll be operating a number of outbound flights to help foreign citizens return home from Abu Dhabi. All other flights to, from and via Abu Dhabi have been temporarily suspended.
If you’re scheduled to fly with Etihad Airways before 30 June 2020, you can rebook your flight for free, or use the value of your ticket as credit towards your next trip.
You can change your trip to travel on or before 30 June 2020. You can even fly to a different destination within a specified zone. You can make more than one change to your booking.
Change your flight
Cancel your booking and use the value as credit towards your next trip. And if you’re an Etihad Guest member, we’ll reward you with up to 5,000 bonus miles too. Book before 30 September 2020, for travel until 31 July 2021.
Get Etihad Credit
If you’re a foreign citizen in the UAE, from 5 April we’ll be operating a number of daily outbound flights to help you return home.
Repatriation flights will start with Seoul Incheon, followed by destinations such as Melbourne, Singapore, Manila, Jakarta and Amsterdam. These destinations are subject to government approvals.
5, 8, 10, 12, 15, 17 & 19 April 2020 - Seoul
7, 11, 14, 18 & 21 April 2020 – Singapore
8, 10, 11, 15, 17 & 18 April 2020 – Manila
9 & 16 April 2020 - Jakarta
Our repatriation flights have been approved by the UAE Government, and we’re working closely with authorities to continue these types of operations. Our aim is to increase the number of flights, subject to approval from other foreign governments.
When approved, you can book any of our repatriation flights at etihad.com, on our mobile app or by calling our Contact Centre on +971 600 555 666 from the UAE. You can also book with your local travel agent.
On 24 March 2020, the government of the UAE made the decision to temporarily close Abu Dhabi airport, suspending flights to, from and via Abu Dhabi. As the national airline of the UAE, we stand in full support of the government’s efforts to limit the spread of Covid-19 and keep our guests, partners and team safe. Above all else, that will always be our main priority.
We understand that this will have had a huge impact on many of our guests, and our teams are doing everything they can to help those affected.
If your trip has been impacted, you can call us to change your flight for free, or save your trip for later with Etihad Credit.
As soon as it is safe for our guests to fly again, we will return to the skies. Before then, we’re doing everything we can to keep you updated, and we’ll let you know as soon as we possibly can when our services resume.
You’ll find all the latest information at etihad.com, as well as live updates on any of our social media channels.
We’re working closely with government and health authorities around the world to monitor the situation as it develops. We will only fly when we know it is safe for our guests, partners and teams to do so.
To check up to date flight restrictions around the world, please visit the IATA Travel Centre.
The World Health Organisation has designated the outbreak of Coronavirus a pandemic, and extensive measures have been introduced globally to help limit its spread.
Many flights have been suspended and travel restrictions have been introduced around the world. We’re doing everything we can to keep you up to date with our network changes, or you can check global flight restrictions by visiting the IATA Travel Centre.
The safety of our guests and team is always our main priority, but we’ve taken extra steps during this time to keep you safe. We’ve introduced additional cleaning measures and made changes to our airport procedures, including closing some of our lounges. We’ve also suspended our flights until we know it is safe for everyone to travel again.
Our Contact Centre are experiencing a high volume of calls, and it may take longer than usual for one of our agents to become available. So that we can help as soon as possible, please only call if you were due to travel within 48 hours.
If you booked your flight using Etihad Guest Miles, please call our Etihad Guest team to cancel or rebook your flight. GuestSeats and OpenSeats are fully refundable.
To help you maintain your Tier Status, you’ll earn double Tier Miles on all trips between 1 March – 30 June 2020, and you’ll automatically accrue monthly bonus Tier Miles from 31 March.
If you’re an Etihad Guest member and were due to travel between 1 March and 30 June 2020, you’ll be rewarded with up to 5,000 bonus Etihad Guest Miles when you exchange your booking for Etihad Credit.
To change the date or destination of your flight or convert your booking to Etihad Credit, please use our online form.
If you booked your flight with a travel agent or third party, please reach out to them to make changes to your trip.
We might not be able to fly you there just yet, but you can still get your travel fix from home.
Let our Inflight Chef transport you to the cobbled streets of Italy with this wild mushroom risotto.
With an amazing crew from all over the world, we’ll keep bringing you closer to the places you’ve been dreaming of.
We’re receiving a very high volume of calls right now, and whilst our agents are working as hard as they can, it may not be possible for them to answer your call.
But please don’t worry. You’ll find all of the information you need on etihad.com.
For the latest travel updates regarding COVID-19, please visit etihad.com/travelalerts.
If your trip has been affected by Covid-19, we've made it quick and simple to change your travel plans. You can rebook your flight before 30 June, or cancel and use the value towards your next trip.
Change my flight
If you’re due to fly before 30 June 2020, you can rebook your flight for free, or cancel and use the value towards your next trip.
Change my flight
The quickest and simplest way to rebook or change the date of your flight is to use our online form.
Please note that we are experiencing a very high volume of calls, so it will take us longer to answer you. We kindly ask that you refrain from calling unless your flight is scheduled with 48 hours.
Please get in touch in with the travel agent or third party who booked your trip. They should be able to change or cancel your booking straight away.
We’ve put additional cleaning measures in place both on board and on the ground.
Our ground-handling teams follow strict cleaning procedures to disinfect our aircraft after every flight, and all utensils and surfaces are sterilised.
Our aircraft are also fitted with High-Efficiency Particle Filters (HEPA), which renew the entire cabin's air every two to four minutes. These air filtration systems are very effective, eliminating more than 99.8% of all airborne microbes, including dust, germs and pathogens.
Watch our team in action
Yes. Please contact your travel agent to rebook your trip using Etihad Credit.
Yes. Etihad Credit gives you total flexibility to rebook your trip when and where you’d like. You can choose any destination within the Etihad network or even our extensive Etihad codeshare network.
Yes, you can still cancel the remainder of your journey, then make a new booking when you are ready. To use Etihad Credit, your ticket must be rebooked by 30 September 2020, for travel by 31 July 2021.
No. The ticket can only be rebooked for the same person shown on the original ticket.
If you’d like to cancel your flight, all refunds will be subject to the conditions of your ticket. You’ll find these on your booking confirmation.
You can cancel your flight through Manage my boking. Fees may apply as per our normal fare rules.
Manage my boking.
Yes! As long as your flight was booked to travel between 1 March and 30 June 2020, you can still earn bonus miles. We’ll use the details you provide to enrol you, so you won’t need to do anything else.
If you’ve already submitted your request for Etihad Credit, you can still sign up and claim your bonus miles.
Our home is the sky, and we can’t wait to start flying again. But our services won’t resume again until we know it is safe to do so.
We’ll make sure that we keep you up to date as soon as anything changes. You’ll find all the latest information at etihad.com, as well as live updates on any of our social media channels.