It is Etihad’s 24 hour global reporting service,
operated by an independent company called Expolink Europe Ltd., where you can
ask questions or raise concerns in confidence about matters of compliance with
the Etihad Code of Business Conduct or the law.
Ethics Line is open to all employees, customers
and other stakeholders to report their concerns. However, it cannot be used to
report general customer or other complaints. These should be channelled through
our dedicated feedback
can submit a report in three ways:
the Ethics Line phone number for your home country.
Reports can be made in over 300 different languages. Click here for a
list of numbers.
an email with the details of your concern to firstname.lastname@example.org
Submit a web report in up to 26 languages by clicking
(access code ‘ethicsline’)
call or report will be taken by a trained operator who will give you a unique
PIN code which you can use to follow-up on the report you have made. You are
free to leave your contact details or lodge your report anonymously.
Your report will be forwarded to a Compliance
Officer who will review the report and decide on the appropriate action to
take. If the report relates to a query, advice will be given in response after
liaising with a subject matter expert. If the report relates to an allegation
of wrongdoing, an investigation team will be assigned and the matter will be
investigated internally according to our own guidelines, consulting with
external experts where required.