Mumbai reimagines luxury with Etihad Airways’ first Airbus A380 service to India

02 May 2016 11:00

Flight EY204 from Abu Dhabi landed at Chhatrapati Shivaji International Airport in Mumbai last night (May 1) on the celebrated occasion of Maharashtra Day, the 56^th anniversary of the state’s formation. Mumbai becomes the airline’s fourth A380 destination following London Heathrow, Sydney and New York, with Melbourne set to join on June 1.

Etihad Airways senior management team led by Mohammed Al Bulooki, Vice President Commercial UAE, flew on the inaugural flight, arriving to a traditional lamp lighting ceremony attended by officials from the airline and Mumbai airport operator, GVK.

Due to the current water crisis currently gripping the State of Maharashtra, Etihad Airways decided not to proceed with a customary water salute that typically marks the arrival of an airline’s first flight to an airport.

The choice of Maharashtra Day to launch the world’s largest passenger jet to India reinforced the airline’s commitment to the country; to meet an increase in demand for air services; and to support growing trade and tourism in India.

With the aircraft upgrade, Etihad Airways is able to offer an all-A380 daily service in both directions between Mumbai and New York JFK International with a seamless connection over Abu Dhabi, along with the unique USA customs border protection which enables guests to pre-clear US customs in Abu Dhabi. The service is operated as a codeshare flight with Etihad Airways’ strategic Indian partner Jet Airways.

James Hogan, Etihad Airways President and Chief Executive Officer, said: “Etihad Airways is a young, innovative airline, yet a long-time supporter of the buoyant Indian aviation industry, operating to this diverse country since 2004 when Mumbai became the launch pad of our operations here.

“Bringing our flagship product to India with additional seat capacity demonstrates our overwhelming undertaking to one of the world’s fastest growing economies, helping fulfil growing demand and meeting travellers’ expectations for superior products and services. Key feeder markets to and from Europe, North America and the Middle East will also benefit greatly from the upgraded service.

“Our commitment to India is unequivocal, having built a robust and successful route network with our own dedicated services and those of our partner Jet Airways which, combined, give us 20 per cent market share, making us the largest contributors of passenger traffic to and from India, bigger than any other international airline.”

The two carriers currently operate 254 flights a week from 15 destinations in India to Abu Dhabi and beyond to a wide network of cities across all Continents. Both carriers codeshare on each other’s services to and from India.

Neerja Bhatia, Vice President Indian Subcontinent, added: “We are delighted to showcase our innovative The Residence featuring a living room, shower and bedroom, and our revolutionary First Apartments and Business Studios on the new daily A380 Mumbai flights that give our guests the very best onboard experiences with unmatched luxury and comfort.

“Maharashtra is one of the largest states in India, and its capital Mumbai is a cosmopolitan, dynamic and popular city. Mumbai to New York represents the largest premium travel market out of India, and with the busy holiday season upon us, it is the perfect time to bring our newest product to Mumbai. We look forward to welcoming travellers from Mumbai and surrounding cities as we believe the A380 will appeal to a much wider customer base keen to experience the aircraft and its services to Abu Dhabi and onward connecting points.” 

Rajeev Jain, Chief Executive Officer of Mumbai International Airport Ltd, said: “We at Chhatrapati Shivaji International Airport are delighted to welcome Etihad Airways’ A380 to Mumbai. 

“We appreciate that Etihad Airways chose Mumbai, a testimony to their discerning customers who fly from the city. The state-of-the art operational and customer facilities at Terminal 2 and the fly-by-wire A380 will be in good company. I am sure the operations of Etihad Airways’ A380 will be a delightful experience for all passengers and lead to robust growth in travel in the days to come.”

The inaugural A380 Mumbai operational crew included 22 all-Indian cabin crew and Indian pilots, Captain Ramesh Krishna, from Hyderabad, and First Officer Irfan Rizvi, from Mumbai.

Captain Krishna said on arrival: “It’s a great honour to fly Etihad Airways’ first A380 into India with today’s launch serevice to Mumbai. Being Indian and living and working in the UAE, this truly is a day of pride for me, my home country and my adopted country to fly our largest aircraft into India for the first time.” 

Etihad Airways’ A380 features a total capacity of 496 seats – up to two guests in The Residence, nine First Apartments, 70 Business Studios, and 415 Economy Smart Seats. 

The airline has taken the finest details from the best service hospitality establishments around the world to redefine the A380 travel experience – from the comfort of a seat and finest cuisine to new inflight amenities and extensive entertainment options. Inflight chefs create a made-to-order dining experience from a larder of fresh ingredients for guests travelling in The Residence and First Class.

Onboard Food and Beverage Managers, with experience of working in luxury hotels and top restaurants, guide guests travelling in Business Class through the extensive menu options available and provide recommendations on the perfect accompaniment for their meals.

And a Flying Nanny trained by the world-famous Norland College in the UK, is onboard every A380 to provide dedicated childcare support for families travelling with young children.

The Residence is an ultra-private, three-room suite featuring a living room with a 32” LCD monitor, bedroom with a double bed, separate en-suite shower room and dedicated personal Butler trained at the world-renowned Savoy Butler Academy in London to look after the needs of its discerning guests. The cabin also comes with a private chef ready to custom-create menus to order.

The nine First Apartments in First Class are private living spaces featuring a flat-screen television, a chilled mini-bar, personal vanity unit, wardrobe and a fully equipped shower room for the exclusive use of First Class guests.

The 70-configured Business Studios are located on the upper deck of the A380, all offering direct aisle access, a fully flat bed and an increase of 20 per cent in personal space.

The Lobby, a luxurious lounge located between the First Class and Business Class cabins, features two comfortable sofas and a staffed bar, enhancing the sense of serenity.  

The main deck features 415 Economy Smart Seats which offer unique ergonomic fixed-wing headrests, lumbar support and an 11-inch personal, high-definition monitor screen to enjoy over 750 hours of on-demand movies, TV programmes, improved gaming and live TV news and sports via the state-of-the-art Panasonic eX3 entertainment system.

The A380 operates on one of the five-daily scheduled flights between Mumbai and Abu Dhabi. Etihad Airways operates three flights and Jet Airways operates two.

The Mumbai A380 also offers guests with connections to and from popular destinations such as London, Paris, Manchester, Chicago, San Francisco, Toronto, Bahrain, Doha and Jeddah.

Flights to and from Mumbai can be booked at www.etihad.com, via Etihad Airways Contact Centres or travel agents. Etihad Airways’ one-way fares, including taxes and surcharges, in The Residence in either direction between Abu Dhabi and Mumbai are approximately US$ 5,000; between London and Mumbai, approximately, US$ 26,000; and between New York and Mumbai approximately US$ 38,000. 

Etihad Airways’ daily schedule between Abu Dhabi & Mumbai with the A380 flights highlighted: (all times are local)