We’d like you to be comfortable on board and to have
the seat of your choice. We’ll always show available seats which you can pay to
select up to 24 hours before your flight. Within 24 hours of your flight, you
can select a remaining seat free of charge, or we will automatically allocate
one to you.
It’s possible that the closer you get to your
flight, the fewer seats will be available for you to select from. This is due
to other guests also booking seats.
You can also choose from Standard Seats or a limited
number of Preferred Seats, Extra Legroom Seats or Neighbour-Free Seats.
Even if you don’t choose a seat in advance, we will
always try to keep families or groups on the same booking reference together,
however this will depend on how full the flight is.
advance seat booking guarantee my seat?
In almost all cases, you will receive the seat you
have booked. However, last minute operational changes can sometimes affect seat
assignments. If this happens, we will try and choose a similar seat or next
best available seat for you.
Can I get a refund if I don’t get
the seat I booked?
booked the following seats, and you weren’t given them on board, you are entitled to a full refund:
- Extra Legroom Seat
- Preferred Seat
- Standard Seat
- If you booked one position of seat (for example,
window, middle or aisle) and you were given a different position of seat.
You are not entitled to a refund
in the following cases:
- If you are allocated the same type of seat, but on a
different row (for
example, if you booked a Preferred Seat by the window on one row e.g. 12A, and
you are allocated a Preferred Seat by the window on another row e.g. 14A)
- If you upgraded to a higher cabin (for example, if you previously
paid for your choice of seat then you either chose to upgrade yourself or
accepted an upgrade)
- If you chose one type of seat and you then upgrade
to a Neighbour-Free Seat, your original fee will not be refunded
- If you made changes to your flight itinerary,
following purchase of your seat or if your itinerary was changed by another