Etihad Meet & Greet Service

Meet and Greet

The Etihad Meet & Greet Service ensures a relaxed and hassle-free experience at Abu Dhabi International Airport for yourself or your special guests, such as family, friends and business clients.

Four different products are available for Etihad Airways guests: Arrivals Meet & Greet (Silver and Gold service), Transit Meet & Greet (Gold service), and Departure Meet & Greet (Gold service), with each one including a personal welcome by a member of our hospitality team.

What’s more, our valued guests are accompanied at every stage of the airport process, with unique benefits such as fast-track immigration, assistance with baggage collection, lounge access and guidance to the airport exit, depending on which product you select. So now your arrival, departure or transit can be as comfortable as your flight.

Based at one of the world’s most advanced and fastest-growing airports, the Etihad Meet & Greet Service is exclusively available for Etihad Airways guests at Abu Dhabi International Airport and must be booked at least 48 hours ahead of arrival.

Terms and conditions>>

The Options

Etihad’s Meet & Greet Service can be booked online using your credit card. In addition, you can email meetme@etihad.ae for assistance.

Arrivals Gold Service (AED 200, US$55 / per person):

  • Personal welcome on arrival at Abu Dhabi International Airport (one member of staff for every guest or couple traveling together).
  • Assistance throughout the arrival process and immigration fast track.
  • Complimentary porter service from the baggage belt to the curbside.




Arrivals Silver Service (AED 100, US$27 / per person):

  • Personal welcome on arrival at Abu Dhabi International Airport. ( one member of staff for 2 – 5 guests )

Assistance throughout the arrival process and immigration fast track.

Transit Gold Service (AED 325, US$89 / per person):

  • Personal welcome on arrival at Abu Dhabi International Airport (one member of staff for every guest or couple traveling together).
  • Assistance throughout on arrival process, escort from arrival gate to Etihad Airways Premium Lounge Terminal 1, and escort from Etihad Airways Premium Lounge Terminal 1 to the departure gate.
  • Available for guests with up to 5 hours transit in Abu Dhabi.


Departure Gold Service (AED 250, $68 / per person):

  • Personal welcome on arrival at Abu Dhabi International Airport (one member of staff for every guest or couple traveling together).
Assistance throughout departure process, including escort from Business Class check-in desk Terminal 1 to Etihad Airways Premium Class Lounge Terminal 1

Etihad Meet & Greet Service FAQs

Where is the Etihad Meet & Greet Service available?

The arrival, departure and transit services are available for Etihad Airways guests at Abu Dhabi International Airport only.

How do I book the service?

The services can be booked online using your credit card.

Can I book the service for other people?

Yes, the service is available for yourself or your special guests, such as family, friends or business clients, as long as they are travelling with Etihad Airways.

When should the service be booked?

Bookings must be placed at least 48 hours in advance.

What is included with the Arrivals Gold Service?

The service includes a personal welcome on arrival at Abu Dhabi International Airport, with one member of staff for every guest or couple travelling together In addition, guests will receive assistance throughout the arrival process, including track immigration fast, together with a complimentary porter service.

What is included with the Arrivals Silver Service?

The service includes a personal welcome on arrival at Abu Dhabi International Airport, with one member of staff for every 2-5 guests. In addition, guests will receive assistance throughout the arrival process, including fast track immigration.

What is included with the Transit Gold Service?

The service includes a personal welcome on arrival at Abu Dhabi International Airport, with one member of staff for every guest In addition, guests will receive assistance throughout the arrival process, including , escort from arrival gate to Etihad Airways Premium Class Lounge Terminal 1, and escort from Etihad Airways Premium Class Lounge Terminal 1 to the departure gate.

What is included with the Departure Gold Service?

The service includes a personal welcome on arrival at Abu Dhabi International Airport at Business Class Check-in Terminal 1, with one member of staff for every guest. In addition, guests will receive assistance throughout the departure process, including escort from check-in desk to Etihad Airways Premium Class Lounge to the departure gate.

How much does each service cost per person?

The Arrivals Gold Service is available for US$55 (AED 200), the Arrivals Silver Service is US$27 (AED 100), the Transit Gold Service is US$89 (AED 325), and the Departure Gold Service is $68 (AED 250).

Is the charge applicable for infants?

No, infants travelling with fully-paid adults are not charged for the service.

What happens if the flight details are amended or cancelled?

If the flight itinerary is amended or cancelled, please email us (meetme@etihad.ae) at least 8 hours prior to the originally scheduled flight arrival time, otherwise the charges for your Etihad Meet & Greet shall be payable in full.

Where will the Etihad Guest Services representative meet me?

For the arrivals and transit services, our representative will meet you at the arrival gate lounge or bus disembarkation point. For the departure service, you will be met at the airport Business Class check-in Terminal 1. If you experience any issue with this service, please make yourself known to the Etihad Airways Transfer Desk at Abu Dhabi International Airport or Business Class check in Terminal 1 upon departure.

I have a specific question not covered in these FAQs. Who can help?

Please email meetme@etihad.ae