27 Jan 2015 06:30
Etihad Cargo, the freight division of United Arab Emirates (UAE) flag carrier Etihad Airways, successfully cutover to a new cargo management system on 18 January 2015 to provide its customers with greater communication and improved handling processes that reinforce its world-class cargo products and services.
state-of-the-art air cargo management system was developed in partnership with
Hermes Logistics Technologies to meet Etihad Cargo’s specific requirements and
provides a complete and integrated IT solution that encompasses all the
physical handling, documentation and messages, in real-time.
A key benefit of implementing
the new system is that it ensures customers are better informed through real-time
shipment tracking across Etihad Cargo’s global network, with updates being
automatically forwarded to them on a regular basis.
The handling and tracking of cargo shipments across the hub in Abu
Dhabi is also enhanced and has become more efficient, with hand-held terminals being
used to identify, track and verify all shipment details.
David Kerr, Vice President, Etihad Cargo, said: “The implementation of
the new Hermes cargo management system is a very positive customer service
enhancement that enables us to handle and transport our customer’s shipments
more efficiently. It also means that our customers are provided with greater
transparency, by being regularly advised and updated on the whereabouts of
their shipment across the transportation chain.”
To ensure a smooth transition to the cargo management system, Etihad
Cargo has been closely monitoring its operation during the cutover stage and proactively
advising its customers if there are any changes to their bookings.