Frequently asked questions
Why has Etihad entered into this partnership with the Virgin Australia Group of Airlines?
This is the right decision for our businesses and for our customers. We have a
very similar approach to customer service and are equally committed to building
the strength and reach of our networks, ensuring that we offer the best possible
solution for travellers.
How is this different from other codeshare relationships?
There are three key things that immediately make it more than just a codeshare
- fully reciprocal frequent flyer and lounge access benefits
- more extensive codeshare arrangements which will, over time, extend across a
vast array of destinations on our networks
- Virgin Australia International Airlines will fly its own aircraft into Abu
Dhabi – more than halfway to Europe – complementing Etihad’s own Australia
When did the services go on sale?
Etihad passengers have been able to purchase tickets on Virgin Australia
services since October 1, 2010.
What are the immediate changes that might affect me?
For customers with pre-existing bookings, either through Etihad, Virgin
Australia or any of our codeshare partners, there is no immediate change. Flight
bookings, frequent flyer benefits and lounge access all remain the same for the
The only change is greater lounge access and baggage
entitlements for Etihad Guest and Virgin Australia Velocity Platinum members.
Velocity Gold members travelling on any Etihad services are entitled to the same
lounge access that applies to our customers.
Etihad Guest Gold members
travelling on Virgin Australia are entitled to lounge access on routes where
there is a lounge offering. Those top-tier flyers are also entitled to increased
baggage in line with their own frequent flyer programme’s baggage entitlements.
Will Etihad Guest members be able to earn points on the new services?
Yes. Etihad Guest members can earn points and tier miles/status credits on
either carrier’s services.
Can I earn and burn immediately?
The integrated frequent flyer programmes mean that customers can earn and redeem
Will I earn the same rate of miles?
The earning rate will be as per the operating carrier’s rules. For example, an
Etihad Guest member flying on a Virgin Australia flight will earn Etihad Guest
miles at the same rate as a Velocity Platinum members would earn points on the
Is group travel affected on these services?
Customers and travel agents will be able to make group bookings with either
airline via specialised group bookings teams.
Do Etihad passengers on Virgin Australia services have to pay for meals or inflight entertainment?
Etihad is working with Virgin Australia to launch free inflight entertainment
and inflight catering for all Etihad guests travelling on a Virgin Australia
codeshare route. We will have this in place as soon as possible.