The following terms and conditions
("Terms and Conditions") shall apply to an offer (“Offer”) made by
you (“Guest”, “you”) to Etihad Airways (“Etihad”, “we”, “us”) for an
opportunity to upgrade from the class of service that was originally purchased
for travel with Etihad to one class of service higher (“Upgrade”) or for an
Economy Neighbour-Free seat experience (“NFS”)
You must be at least 21 years of
age and able to enter into binding contracts. You shall be deemed to have the
authority to act on behalf of and to bind the person or persons named or
included on the Offer to these Terms and Conditions.
Guests may submit either an Upgrade
or NFS Offer, or both per flight which corresponds to the purchased ticket
issued on Etihad Airways document number 607 and offers must always be made and
paid by using a credit card. Minimum/Maximum upgrade offer values apply.
An Offer, when submitted by you in
association with a booking made with Etihad, whether made directly with Etihad
or indirectly through other means and presented to Etihad, shall entitle the
person or persons named on the Offer, subject to these Terms and Conditions, to
be considered for an Upgrade or NFS experience.
Etihad reserves the right, in its
sole discretion, to decide whether or not to accept your Offer, and it makes no
representation that any Guest will be upgraded or receives NFS regardless of
whether or not seats are available in the class of service for which an Offer
is being made.
You may revise or cancel your
Offer through the hyperlink on the offer email before 28 hours of your
departure for Upgrade and 35hours before your departure for NFS, provided that
your Offer has not already been accepted by Etihad and provided your credit
card has not been charged. However, if your Offer is accepted before you cancel
or amend your Offer, you are legally bound to complete payment for the price
stated in your original Offer.
Etihad Select Upgrade and Neighbour-Free
seats cannot be booked for the following bookings: Tickets booked using
promotional fares and Guest Seat rewards, redemption tickets, free tickets,
tickets already upgraded using miles, infant tickets, and multi-flyer tickets.
An Offer that complies with these
Terms and Conditions will be valid (“Valid Offer”) from the time of its
submission to Etihad, with the validity of the offer expiring at the scheduled
departure date and time, or, in the event that the flight has been delayed, the
time at which the airplane doors have been closed for departure. However,
should you cancel your Offer prior to processing; the offer shall no longer be
a Valid Offer.
In the event Etihad
re-accommodates you on to another flight for whatever reason other than your default,
any Offer you made in relation to the original booking may be transferred to
the new flight(s), subject to availability of seats for both Upgrade and NFS.
Etihad may accept your Offer any
time during the period it remains a Valid Offer. In the event Etihad accepts
your Offer; your credit card shall be charged the full amount immediately upon
acceptance, and Etihad will revalidate your existing ticket reflecting an
Upgrade for each Guest included in your original flight booking. You will
receive an updated travel itinerary highlighting the new cabin of service. The
total amount charged will include all applicable pre-payable taxes and fees (if
any) for the Upgrade. The total amount that you must pay to us will be
disclosed to you prior to you submitting your Offer. An Upgrade that has been
issued by Etihad can be changed or transferred only in accordance with
applicable Fare Rules and our Condition of Carriage.
The charge on your credit card may
appear in the name of “Etihad Select Upgrade”. You agree that you cannot
challenge or dispute a charge for reason of the name appearing on the credit
card statement is Etihad Select Upgrade. This applies to both ESU and NFS.
There will be no refunds, credits,
or exchanges once your Offer has been accepted by Etihad and your credit card
has been charged, except under the following conditions:
- The flight for which your Offer was accepted was cancelled, and Etihad
re-accommodated you on another flight but in the class of service of your
original booking, in which case the amount paid for the Upgrade or NFS will be
refunded to the payment card that was used to bid and Etihad shall have not
further liability to you.
- Your Offer was accepted and you were given an Upgrade or NFS, but you were
not able to be seated in the upgraded class of service for reasons attributable
to Etihad, including, but not limited to, a change in equipment, a delay in the
connecting flight that resulted in your missing the connection on which you
were upgraded, but excluding reasons attributable to your actions, including,
but not limited to, you on your own volition opting to change flights, you
missing a flight.
- You are entitled to refunds, credits, or exchanges under applicable Fare
Rules and/or our Conditions of Carriage.
Should refunds be approved, they
will be processed in the currency in which the Upgrade or NFS amount was
charged. Such refunds will be limited to the amount charged for the Upgrade or
NFS and no bank-related charges will be refunded, note that refund usually
takes about 10 – 15 working days to reflect in your account.
The fare conditions for the
original ticket you purchased shall remain in effect and will be applicable
even if your Offer has been accepted and you have been upgraded, including, but
not limited to, cancellation policies, change fees, baggage allowance, and
rules relating to the accrual of frequent flyer miles.
If you change your ticket, Etihad
Airways has no obligation to seat you in the upgraded class of service, unless
you pay for the Upgrade or NFS as per the airlines’ standard change policies
and the policies and conditions associated with the fare class of original
Etihad does not guarantee specific
seat assignments to Guests who’s Offers are accepted.
Etihad does not guarantee that you
will be offered a meal or other amenities generally associated with the class
of service to which you have been upgraded.
Etihad chauffeur services will not
be available for upgrades from Economy to Business or for NFS.
Lounge access applies only to the
upgraded segment. For example, if a guest was upgraded on Sydney-Abu Dhabi, the
guest is eligible to use the lounge in Sydney airport, not in Abu Dhabi.
NFS Guests do not qualify for
lounge access or additional baggage allowance.
The following Etihad Airways
flights are eligible for Etihad Select Upgrade which are operated by our
Etihad Airways codeshare flights*
EY 5995 | EY5994
Air Serbia (JU)
EY 4111 | EY 4118
Air Seychelles (HM)
*Business product and services
will be operated by our partner airlines.
22. Economy Neighbour-Free seat service is only available on Etihad Operated flights.
23. Bonus miles will be credited only for Etihad Guest members. Members of
other airline loyalty programs are not entitled to bonus miles.
24. In the event that your Offer was accepted, and your
credit card was charged the Offer amount but the Upgrade or NFS was not
provided, you may apply for a refund. Your request must include the
original boarding pass for the flight in question. If you are not able to
provide the original boarding pass for the flight in dispute, Etihad is under
no obligation to refund you for the amount you paid for the Upgrade or NFS.
25. If you reserve and pay for an Economy Space or Economy
Standard Seat and later discover that your bid for an Economy Neighbour-Free
seat is accepted, your previous seat selection/purchase will not be refunded.
26. Etihad reserves the right to modify and otherwise
change these Terms and Conditions at their own discretion. Except as provided
for in the preceding sentence, no amendment, modification or waiver to these
Terms and Conditions shall be binding on Etihad unless made in writing and
signed by an authorized officer of Etihad.
27. These terms and conditions should be read in conjunction with Etihad
Policy which you can read on etihad.com.
The failure of Etihad to exercise any of its rights shall not be
construed as a waiver or relinquishment of the future performance of any of its
rights, and your obligations with respect to such future performance shall
continue in full force and effect.