You are here:

Infants and children

Infant fare
Young guests below 2 years, on the date of travel, are classified as infants. If travelling on their 2nd birthday, a child fare should be booked.

If known at the time of travel that the infant would turn to a child on the return flight, separate infant and child tickets should be booked through our offices.


  • Age classification will apply on the date of travel and not at the time of booking.
  • Fare rules apply for refunds.
  • Infants do not have their own seat unless a child’s fare is purchased for them.
  • Each adult, travelling as part of the family, can only be responsible for one infant.
Child fare
Young guests from 2 years and below 12 years, on the date of travel, are classified as children. If travelling on their 12th birthday, an adult fare should be booked.

If the status of a child turns to an adult on the return flight, a child fare applies throughout the journey.

  • Age classification will apply on the date of travel and not at the time of booking.
  • Fare rules apply for refunds.
  • Different rules and procedures are applied to children travelling on their own as Unaccompanied Minors.

Baby bassinets and child meals

Flying with partner airlines
If your flight or a segment of your flight is operated by one of our many partner airlinesplease contact the operating carrier for all assistance. We cannot guarantee the service on other carriers not operated by us.

All of our aircraft are fitted with baby bassinet positions where a specially designed carry-cot can be installed for use by a small child or infant. They have been carefully designed to accommodate infants below 10 months old and weighing less than 10kg. They are available on a first-come, first-served basis in Economy Class and Business Class so please book early to reserve one.

For safety reasons, they can only be used once the aircraft is airborne and seat belt signs have been switched off. If the aircraft experiences turbulence and the seatbelt signs have been switched on, infants must be removed from the bassinet and secured on their adults lap using the infant seatbelt.
Request your baby or child's meal at the time of booking or 24 hours before departure. Preferred meals will not be available onboard unless you have pre-ordered.

Request special meals ►

Travel policies

Please ensure your child has all the valid travel documents including passport, visa, health certificate and other necessary documents required by applicable laws for all countries on the entire journey.

As of 1 June 2015 , the South African Department of Home Affairs requires additional documents for guests below 18 years old, when travelling to and from South Africa. The required documents must be presented upon check-in for each flight.

For further information:

The UK government has abolished the APD tax for guests aged 12 to 15 travelling to/from the UK in Economy Class on or after 1 March 2016. 

Guests booking on can get the APD tax refunded by sending an email to with the following details:

  • Booking Reference/Ticket number
  • Passport copy

You will be refunded on the same payment method you used for your purchase.

For tickets purchased through travel agents and 3rd party websites, please contact them directly.

Car-type seats for children

Safety first

All children (above 2 years) require their own seat and must be secured whenever the seatbelt signs are on. Infants (below 2 years) may be carried on the lap of an adult and will be provided with special seatbelts.

Children (over 6 months and up to 36 months) may use certain approved car-type seats in conjunction with an aircraft seat provided that the appropriate child fare has been purchased.

Car-type seats for children

The child must be secured in the seat and accompanied by a responsible adult in an adjacent seat for take-off and landing.

The seat must meet the following standards:

  • Forward facing or rear facing type with the proper harness that can be strapped to a seat by the use of a lap belt only.
  • Rearward facing seats are restricted to infants from 0 to 6 months weighing less than 10 kg and allowed in First or Business Class only. They are not in allowed in Economy class due to seat pitch limitation (hampering the seat recline of seat in front).
  • Must be in good condition and show no signs of damage.
  • The car seat harness must have a single release type and must secure the infant's lap, torso and crotch.

Car-type seats and child restraint devices acceptable onboard (as per the UAE General Civil Aviation Authority):

  1. Australian Car Seat regulations
  2. USA Standards FMVSS213
  3. Canadian Standard CMVSS 213
  4. European Standards ECE-44
  5. German Standards (TÜV Doc.TÜV/958-01/2001)

Supporting Devices for children with special needs

  1. CARES Harness for children over 1 year and 20kg in weight (Y class only)
  2. SPECIAL CARES Harness for adult guests with special needs and children more than 20kg in weight
  3. CRELLING Harness (Model 27)
    - Y class only: Type 27I (2-5 years) & Type 27A (5-8 years)
    - All Classes: Type 27B (9 years - Adult)
  4. CRELLING Shoulder Strap (HSB1)
    - Y class only: Type HSB1 (2 years - Adult)

You shall be responsible to complete the appropriate installation as per the manufacturer’s instructions and restrictions (occupant weight, height, age, seat direction, etc) displayed on the label attached to the device.

Hints & tips

When travelling with children, it’s important to plan ahead. Think about everything you might need and pack your hand baggage accordingly.

However, don’t overload and pack everything in one bag, otherwise items might be hard to find.

  • A few games, books or a small gift like a new toy to keep your child occupied
  • One extra feed/meal for your baby to cover unexpected delays
  • Wet wipes for cleaning sticky hands and faces
  • Sweets to suck or chew when the air pressure changes
  • Your child’s favourite cuddly toy or blanket
  • Your own baby milk/formula and preferred baby food
  • A change of clothes or bring layers as the temperature onboard may vary