Manage my booking

Make changes to your booking up to two hours before your flight

Customise your journey

Book your extras online to enjoy more comfort, space, and ease on every journey.

Seats
Seats

Where do you like to sit? Pick a window seat, kick back with extra legroom, or keep a whole row to yourself. 

Baggage
Online exclusive
Baggage

If you need to pack a bit more, arrange extra baggage before you arrive at the airport to save up to 65%. 

Upgrades
Upgrades

For comfort beyond compare, upgrade to Business, First or The Residence and experience - the ultimate way to fly.

Priority Access
Priority Access

Skip the wait with priority check-in, boarding and baggage. 

Airport lounges
Airport lounges

Relax in style at our luxury lounges worldwide and feel refreshed for the journey ahead.

GetYourGuide
GetYourGuide

Discover and book unique experiences, from iconic landmarks to hidden gems.

No surprises, just a smooth journey

From visa rules to onboard services – get ready with the info you need before you fly.

Travel requirements all in one place
Travel requirements all in one place

Check up-to-date information about visas and travel documents. Visas can take up to four days, so sort yours early.

Experience the extraordinary on board
Experience the extraordinary on board

From gourmet dining to entertainment and Wi-Fi, we’ve thought of everything to make your journey unforgettable.

Make every trip more rewarding

Join Etihad Guest for exclusive rewards and benefits that really matter to you.

Personalised benefits
Personalised benefits
Explore more
Earn exclusive rewards
Earn exclusive rewards
Learn how
Free Wi-Fi on board
Free Wi-Fi on board
Stay connected
Reward Shop
Reward Shop
Discover more

Travel smarter with the Etihad app

Take control of your journey with the Etihad mobile app. Check in, manage your trips, and get access to exclusive features on the go.

Phuket
Frequently asked questions

The easiest way to view or update your booking is at etihad.com/manage. You can change contact details, add extras like bags or seats, check in, download your boarding pass, and request services such as meals or assistance.

If you booked through a travel agent, you can still manage your flight at etihad.com/manage.

It depends on the fare you’ve booked. Some fares offer free, flexible changes—so always check the fare rules before booking.

  • Change or cancellation fees may apply depending on your route and fare.

  • If you've booked multiple fares, the most restrictive rule will apply. 

  • Refunds are subject to the fare conditions of your original ticket.

  • Changes and cancellations can be made up to four hours before your flight.

  • In the event of the death of a guest or immediate family member, no fees will apply (with official documentation).

  • Refund requests must be made at least four hours before departure to avoid a no-show fee. 

You’ll be notified via email. You should also receive a notification via the Etihad app if you have it installed, and notifications are turned on You can check alternate flight options and confirm changes via Manage My Booking.