we choose negative guests

Etihad

Wellness

Your wellness will always be our priority. We’re the only airline in the world to make COVID-19 testing mandatory before every flight. Since August 2020, 100% of our guests have tested negative before they fly and for extra peace of mind we’ve included COVID-19 cover with every ticket.

From additional deep cleaning and complimentary wellness kits, to Wellness Ambassadors available 24/7; we’re taking extra steps to make sure you feel safe and well when you travel.

Always check the latest travel regulations before you fly.

negative-guests

We choose negative guests

All our guests test negative for COVID-19 before they fly with us.

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We choose smiles we can’t see

You must wear a mask when you travel and our crew wear PPE at all times.

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We choose peace of mind through protection

COVID-19 wellness cover is included with every ticket.

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100% of our crew are vaccinated 

We’re the first airline in the world to vaccinate all pilots and cabin crew on board against COVID-19.

We choose around the clock, around the world

Because we want you to feel comfortable and cared for when you travel with us, we’ve introduced a specially trained team of Wellness Ambassadors, available 24/7.

They’ll be on hand to answer your questions and share advice on staying safe during your trip. Our Wellness Ambassadors will also help to ensure that global health and hygiene regulations are being fully adhered to, to keep you protected when you travel.

You’ll find our friendly team at Abu Dhabi Airport and on board all of our flights, and you can speak to them via our live online chat before you travel too.

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Online 24/7

Use our live chat to speak to our Wellness Ambassadors whenever you have a question. 

Our Wellness Ambassadors will be able to give you more information about the latest international directives and developments, and give you tips on how to stay safe when you travel.

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Abu Dhabi Airport 

For your peace of mind, Wellness Ambassadors will be available in partnership with Abu Dhabi International Airport, at check-in, screening and boarding when you fly from Abu Dhabi.

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On board

Our Wellness Ambassadors will make you feel safe and comfortable on board – they are your first point of contact should you need any advice. They’ll make sure that our increased hygiene measures are being followed, and that you have all the information you need while travelling with us, as well as what to do when you reach your destination.

Keeping you safe is our priority

Stay up to date with the latest travel advice and information at etihad.com/destinationguide.

We’ve made some changes at the airport to make sure that there’s more space between you and other guests.

We’ve refreshed our cabins with new seat covers and carpets. Our aircraft are also equipped with HEPA air filters which capture 99% of airborne microbes.

We deep clean and sanitise all of our aircraft on arrival at each destination.

Our cabin crew wear personal protective equipment at all times and are all vaccinated against COVID-19.

We’ve introduced additional deep cleaning and sanitisation at every point of your journey. You must wear a face mask whilst you travel and wash your hands at regular intervals.

Our Wellness Kits are now available on board for all guests, including a face mask, gloves and hand gel.

COVID-19 PCR testing is mandatory before every flight; all of our guests test negative for COVID-19 before flying.

Read more

We’ve refreshed our meal service. All of the food we prepare goes through vigorous testing, and we serve it in line with strict COVID-19 guidelines.

We’ve reopened some of our airport lounges, all with enhanced safety measures to keep you protected.

Our transfer buses, coaches and cars are deep-cleaned and sanitised after every trip.

COVID-19 global wellness cover is included with every ticket for travel up to 31 March 2021

Making sure you’re ready to travel

Checking in for your trip

Online check-in opens 30 hours before your flight. Pick your seat and download your boarding pass to limit touchpoints at the airport. If you'd like a bit more space on board, why not upgrade to Business or bid for a Neighbour-Free seat in Economy?

Bid now

Travelling to the airport

Our complimentary chauffeur and coach services are still available to get you to and from the airport quickly and easily. On our coaches, you’ll be seated with more space between you and other guests, and in our cars, there’ll be a protective screen between you and the chauffeur. Our drivers will wear face masks and disposable gloves, and all vehicles will be deep-cleaned and sanitised after every trip.

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What to expect at the airport

Temperature screening is in operation before all Etihad flights, and you’ll be asked to wait 1.5m apart from other guests at all queuing points. All touchpoints are regularly sanitised, and our team monitor guests for any visible signs of infection. If you’re flying to Abu Dhabi, you’ll undergo thermal screening and COVID-19 PCR testing when you arrive in Abu Dhabi International Airport. This applies to all guests, excluding children under 12.

COVID-19 PCR test included with all flights from Abu Dhabi

COVID-19 PCR testing is mandatory before every flight to give you the confidence to travel the world again. 

For most destinations, your test must be carried out 48 or 72 hours ahead of your flight departure time. This will depend on where you are flying to and from, so you should always check in advance at etihad.com/destinationguide. Please make sure your test result is in the language mandated by the government of your destination country.

If you're flying with Etihad Airways between 1 October 2020 and 31 March 2021, COVID-19 PCR testing is included with all flights from Abu Dhabi. This excludes flights to China where you will be required to arrange a COVID-19 PCR test at an approved G42 clinic.

Visit any Life Dx authorized sample collection facility in the UAE, or arrange for your sample to be collected from home. Book at lifedx.net/etihad, call +971 600 551 636 or email passengers@lifedx.net

Children under 12 and people with severe and moderate disabilities are exempt from COVID-19 PCR testing, though this is subject to the regulations at your destination.  

Remember to print your test result as you will be required to present it for validation at check-in. You must present a medical certificate or other relevant document, clearly stating the type of test and the result. 

You may also present your test result via the Al Hosn app if you are flying to Abu Dhabi.

If your test is positive or you are unable to present proof of your negative COVID-19 PCR test, you will not be permitted to travel. You can rearrange your flight for free, or cancel and use the value of your flight towards your next trip with Etihad Credit. Read more

Transiting in Abu Dhabi? 

You need to have a COVID-19 PCR test before you fly to Abu Dhabi, even if you are just transiting. For most destinations, your test must be carried out 48 or 72 hours before your flight, though this will depend on your final destination.

Read more about transiting in Abu Dhabi

Your questions answered

Need help? We're here to answer your questions. Simply select the relevant tab below to read more.

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Deep cleaning and sanitisation

At the airport and on board, we’ve introduced additional deep cleaning that focuses on the surfaces that are touched most often. That includes our check-in counters, toilets, seats, seat belts, tray tables and entertainment screens so you can feel comfortable knowing that we disinfect every touchpoint of your journey more regularly.

We’ve also made sure that hand sanitiser is available throughout our airport terminals and on board.

Travelling through Abu Dhabi International Airport

From sterilisation booths to thermal scanning and facial recognition, ­Abu Dhabi airport is using cutting-edge technology to keep you protected when you fly.

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Flexible travel for the future 

We’re allowing unlimited date changes on all new bookings to give you the freedom and flexibility to change your travel plans if you need to. Simply book now.

Arriving safely at your destination

When we land, you’ll be directed by our crew to leave the aircraft in small groups. This will help to maintain social distancing and avoid any crowding as you make your way into the airport.

Remember, every airport will implement their own guidelines to keep you protected, and you should follow these at all times. We’ll share as much information about these guidelines as we can before you travel.