Your wellness will always be our priority. From additional deep cleaning and contactless boarding to Wellness Ambassadors available 24/7; we’re taking extra steps to make sure you feel comfortable and protected when you travel.
You must wear a face mask on board and our crew wear PPE at all times.
Our flexible fares give you the freedom to change your plans if you need to.
We’re the first airline in the world to vaccinate all pilots and cabin crew on board against COVID-19.
Because we want you to feel comfortable and cared for when you travel with us, we’ve introduced a specially trained team of Wellness Ambassadors, available 24/7.
Speak to our Wellness Ambassadors via our live online chat. They’ll answer your questions and share advice on staying safe during your trip.
Got a question? Use our live chat to find the answers you’re looking for 24/7, like the latest travel and testing information.
Stay up to date with the
latest travel requirements.
Everyone aged six or over must wear a mask at all times on board.
Our aircraft are equipped with HEPA air filters which capture 99% of airborne microbes.
We’ve introduced additional deep cleaning and sanitisation at every point of your journey.
Wellness Kits are available on board, including a face mask, hand gel and sanitising wipes.
We deep clean and sanitise all of our aircraft on arrival at each destination.
Meals on board go through vigorous testing and are served in line with strict COVID-19 guidelines.
We’ve reopened some of our airport lounges, all with enhanced safety measures to keep you protected.
Our transfer buses, coaches and cars are deep-cleaned and sanitised after every trip.
Checking in for your trip
Check in online from 30 hours before your flight. If you’ve been Verified to Fly, download your boarding pass to limit touchpoints at the airport. Prefer a bit more space on board? Upgrade to Business or book a Neighbour-Free seat in Economy.
Travelling to the airport
Our complimentary chauffeur and coach services are available to get you to and from the airport quickly and easily. There are extra safety measures in place, and all vehicles will be deep-cleaned and sanitised after every trip.
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Our flexible fares give you the option to change your flight if you need to. Depending on the fare you’ve booked, you may be able to change your flight for free, or you may be eligible for a refund.
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Check in at the airport opens three hours before your flight. We’ve introduced a number of new procedures at the airport, so please make sure to arrive with plenty of time.
Wherever you are travelling to or from, you must wear a face mask at the airport and for the duration of your flight. We recommend that you leave your mask on when you reach your final destination, as it may be the law to do so.
It is mandatory to wear a face mask in Abu Dhabi, and this includes within the airport.
Please make sure that you carry enough masks for the duration of your journey. We will carry limited spare masks on board.
We recommend that you wear gloves when you travel. On board, we provide you with a Wellness Kit that includes hand sanitising wipes, a mask and hand sanitiser.
We understand it may be difficult for young children to wear a mask when they travel. If they’re comfortable, we recommend that children aged two to five wear a mask as much as they possibly can. Children aged six or older must wear a mask at all times, wash their hands regularly and follow social distancing guidelines as much as possible.
Our airport teams and crew are routinely tested at our hub in Abu Dhabi. They’ll also be wearing personal protective equipment and following social distancing guidelines at all times.
We’ve implemented a number of measures to ensure social distancing on our buses between the airport terminal and aircraft. We have significantly reduced the number of guests per coach and placed stickers on the floor of the coaches to allow for more space.
You can pay to print personal documents, like your PCR test result, at selected airports. Please note that printing facilities are not available at every airport.
Yes, you are permitted to carry a cabin bag and personal item on board.
Find out more about your baggage allowance
All of our aircraft are deep-cleaned and sanitised on arrival at each destination. This includes disinfecting toilets, seats, tray tables, arm rests and seatbelts, and all blankets and pillows are removed and replaced with freshly laundered items.
All of our service equipment is deep cleaned, and used equipment is stored separately during the flight.
Our HEPA air filters on board also capture 99% of airborne microbes, and our airflow systems mean that air is refreshed on board on average 30 times every hour.
Yes. You’ll find hand sanitiser in your Wellness Kit on board.
Our onboard toilets are monitored, cleaned and sanitised regularly throughout every flight.
If you can’t find the seat you’re looking for when you check-in online, our team will try to help when you arrive at the airport.
When you’re on board, we ask that you stay in your seat as much as possible, and only change seat if you are asked to do so by our crew.
Our crew are fully trained to manage cases of suspected contagious disease on board, and additional measures have been put in place for COVID-19.
We will notify the relevant health authorities upon arrival.
Our catering facilities go through rigorous hygiene testing before any of our meals are prepared.
Our teams undergo regular testing and thermal screening, and are not permitted to enter the catering unit if they are living in shared or non-company provided accommodation.
All of our team’s accommodation and catering facilities are disinfected every day, and we’ve added sanitisation misting stations at the main entrance of EAS Catering.
On board, food is safely stored and chilled until it is ready to be served in line with strict COVID-19 guideline
The authorities at your arrival airport will refer you for medical assistance if required. This will vary based on the policy of the country you arrive in. You may be referred for a PCR test or asked to quarantine.
Every destination will implement their own guidelines to keep you protected, and you should follow these at all times. Remember to check quarantine measures before you travel.
Read our destination guidelines
At the airport and on board, we’ve introduced additional deep cleaning that focuses on the surfaces that are touched most often. That includes our check-in counters, toilets, seats, seat belts, tray tables and entertainment screens so you can feel comfortable knowing that we disinfect every touchpoint of your journey more regularly.
We’ve also made sure that hand sanitiser is available throughout our airport terminals and on board.
From sterilisation booths to thermal scanning and facial recognition, Abu Dhabi airport is using cutting-edge technology to keep you protected when you fly.
Our flexible fares give you the freedom to rebook your flight if your plans change, meaning you can look forward to flying with peace of mind. Book now.
When we land, you’ll be directed by our crew to leave the aircraft in small groups. This will help to maintain social distancing and avoid any crowding as you make your way into the airport.
Remember, every airport will implement their own guidelines to keep you protected, and you should follow these at all times. We’ll share as much information about these guidelines as we can before you travel.
We work with a network of partners to offer you optional services that make your journey with us even better. When you click a link from one of our partners: