Privacy Policy

This policy is about how Etihad Airways Group of Companies collects, processes, uses and discloses your information.

For information on how Air Seychelles collects, processes, uses and discloses your information, click here

Who we are

Etihad Airways P.J.S.C. is a Public Joint Stock Company established by Emiri Decree and incorporated in the Emirate of Abu Dhabi, United Arab Emirates. Etihad operates through various branch offices, departments, operating divisions, and subsidiary companies including Etihad Airways, Etihad Holidays, and Etihad Cargo. Together these make up the Etihad Airways Group of Companies. References in this policy to “us”, “we”, “our” are references to the Group of Companies.

You can find out more about us by clicking here

What this policy is about

This policy describes how Etihad Airways Group of Companies collect, process, use and disclose your personal information for the purposes of registering and applying for employment or to join an organisation that is a member of the Group of Companies. It covers times when you contact us, use our services or interact with our websites, such as etihad.com, etihadholidays.com etihadcargo.com (we refer to these as our websites).

Use of our websites is subject to our terms of use, and any products and services supplied are subject to our terms and conditions. By continuing to use this website you consent to our use of your personal data as described in this policy.

Why we collect your data

When you use services provided on this website you will be asked to provide certain personal information in order to apply or register for jobs, or to apply to join one of our companies. We will store this information and hold it on computers and sometimes in hard copy. We will use this information in the following ways:

  • To process your job application(s).
  • To register you with our websites.
  • In order to send out e-mail job alerts according to your stated preferences.
  • To administer our website services where you have registered to receive these. You can unsubscribe from these services at any time. (click here to find out more)
  • To answer any queries that you may send to us by e-mail or call our contact centres about. (click here for more information on contacting us, and here for the number for our contact centres) 
  • For crime prevention and detection.

How we share information with others

We work closely with a number of trusted partners with whom we need to share personal information to help us provide our services. These include:

  • Our Group of Companies around the world, including other Etihad brands such as Etihad Cargo, Etihad Holidays and Etihad Guest.
  • Service providers who work with us to help provide our services, including local agents who help manage recruitment requirements at local outstations, and contractors who help us run our office operations.
  • Customs and/or immigration departments or other regulatory authorities, including for pre-employment checks where necessary.
  • Other agencies, law enforcement or governmental organisations where we are required to do so by law.

If you would like to know more about the organisations with whom we share your personal information please click here to contact us, or write to the Ethics and Compliance Office, Etihad Airways, PO Box 35566, Abu Dhabi, United Arab Emirates (click here for more information).

How we protect your information

We invest significant resources to protect the security and confidentiality of your personal information.

  • We offer the use of secure communication transmission software (known as "secure sockets layer" or "SSL") that encrypts all information you input to our website before it is sent to us. SSL is an industry-standard encryption protocol and this ensures that the information is reasonably protected against unauthorised interception.
  • We also follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access to that information.

Even though we take all reasonable steps to protect your personal information, we can’t guarantee the security of any data you disclose to us via the internet 100%. If in doubt, or if you would like to know more, please contact us.

Updating your personal profile and preferences

At any time you can update or correct your personal profile. You can also change your preferences about the ways in which you would like us to communicate with you, including how you receive news updates from us or details of our latest job opportunities.

If you have an online account, the easiest way to do this is by logging into your account and changing your personal preferences (click here). You can also click the "unsubscribe" link that you will find in any online newsletters you receive, or contact us.

Opting-out of our services

The easiest way to opt-out of receiving further information from us is to update your personal profile by logging into your account online. You can do this by clicking here.

Each newsletter we send to you via email includes a link marked “unsubscribe”. Clicking on that link will take you to an easy way to opt-out of receiving future editions of that newsletter.

If you are having trouble opt-ing out of communications and no longer wish us to contact you, please let us know, by contacting us.

Accessing your personal information

In some countries, you have the right to see or access the personal information we hold about you. We may charge a small fee for processing this request, when the law allows us to do so. To enquire about receiving a copy of your data, please write to the Ethics & Compliance Office, Etihad Airways, PO Box 35566, Abu Dhabi, United Arab Emirates or click here to send your request via our website.

If you are concerned that any of the information we hold about you is incorrect, out of date or is being used inappropriately, please click here or write to the Ethics & Compliance Office and we will take appropriate steps to amend our records. These arrangements are in addition to any statutory rights you may have in your country to require us to rectify, cease processing and / or delete certain records, or to enforce privacy rights before a local data protection authority.

Transfer of your personal information

We may need to transfer your personal information to other organisations in the Group of Companies to help us process your employment application and run our business efficiently. We sometimes use third party service providers to process your personal information on our behalf.

These arrangements may involve your personal information being located in different countries around the world. The countries to which we commonly disclose your personal information include the UAE, where we have our head offices, the US, UK and the country in which you are applying to work. Some of these countries may not have data protection laws that provide an equivalent level of data privacy protection as the laws in your country of residence.

There may be times where the law in these countries requires us to disclose your personal information. This may include providing access to foreign courts or government authorities. We will only do this where we are required by law to do so.

We will always try to adopt the highest standards of privacy protection, wherever your personal information is located. We will always try to put in place appropriate measures to make sure your information is protected.

Retaining your personal information

We will keep your information for as long as required to manage your employment application, and provide any other services in connection with recruitment. Where your information is no longer required, we will ensure it is disposed of in a safe manner.

If you wish to object to our holding your information, please contact us.

Updates

We try to keep this Privacy Policy up to date, and place any updates on the websites. We will assume that you accept the contents of this policy when you use our web services, so please keep coming back to see if there are any changes.

Cookies

A cookie is a piece of data that a website sends to your browser, and your browser stores on your system. Cookies may collect personal information about you. Cookies allow us to understand who has seen which pages and advertisements, to work out how frequently particular pages are visited so that we can see which parts of our website are most useful and most popular. Cookies also allow us to make our websites more user-friendly by, for example, letting us take you straight to a page in the language you last used rather than having to select your language again. We do this to try to make our websites as easy and enjoyable to use as possible.

Our websites will place a cookie on your computer automatically, unless you have turned this feature ‘off’ in your browser, or have told us directly that you do not wish to receive cookies.

We realise that cookies can be complicated, so we’ve given more information about them, including how to turn them off and when our websites use them, in our Cookie Policy.

Other websites

Our websites may provide links to other websites. We can’t be responsible for the way third party websites operate, including the way they may process any personal information you provide to them. Please check the privacy policy of any other site you are visiting to understand how that site uses your personal information.

Privacy concerns

If you have any concerns about this Privacy Policy or how we use your personal information, please click here or write to the Ethics & Compliance Office, Etihad Airways, PO Box 35566, Abu Dhabi, United Arab Emirates. We will try to respond to your concerns as soon as possible. We may ask for further information from you in order to provide a full and complete response. In some countries, you will also have rights to complain to a local data protection authority or ombudsman.

Recruitment Fraud

We are aware of some people and organisations, unrelated to the Etihad Airways Group of Companies, sending emails or otherwise contacting people to make fraudulent offers of employment. These people and organisations may request personal information or money from you in order to progress the application. We would strongly advise you never to provide your bank account or credit card details as part of an employment application.

During our recruitment process you will always be asked to meet face-to-face with a  representative of the Etihad Airways Group of Companies for an interview before any formal offer of employment is made. More information on our recruitment process may be found here.

No member of the Etihad Airways Group of Companies will ever ask for payment of any kind, including money transfers, from job applicants. We will never ask for advance payment from you for travel expenses or visas/work permits if your application is successful. 

If you are asked for money in order to process or take up a job opportunity with us please treat it as fraudulent and contact us immediately.