COVID-19 travel updates

Last updated Tuesday 24 March 2020 at 23:59 pm UAE

All Etihad Airways flights suspended

All Etihad Airways flights to, from and via Abu Dhabi have been temporarily suspended. Read more

How to change your flight

If you’re scheduled to fly with Etihad Airways before 30 June 2020, you can rebook your flight for free, or use the value of your ticket as credit towards your next trip. 

Change your flight

You can change your trip to travel on or before 30 June 2020. You can even fly to a different destination within a specified zone. You can make more than one change to your booking.

Change your flight

Etihad Credit

Cancel your booking and use the value as credit towards your next trip. And if you’re an Etihad Guest member, we’ll reward you with up to 5,000 bonus miles too. Book before 30 September 2020, for travel until 31 July 2021.

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All Etihad Airways flights to be suspended 

The UAE’s National Emergency Crisis and Disaster Management Authority, and the General Civil Aviation Authority (GCAA), have brought forward their directive to suspend all inbound, outbound, and transit passenger flights in the UAE to today. This decision has been made to limit the spread of the COVID-19 novel coronavirus and to protect citizens, residents, and international travellers.

As a result, Etihad Airways will suspend all departures from Abu Dhabi International Airport immediately for an initial 14 days, subject to further directives by the relevant authorities. All Etihad Airways aircraft currently outside the UAE today, Tuesday 24 March, will continue to operate to Abu Dhabi as planned, with the final arrival on 25 March, carrying passengers permitted to enter the UAE under current government imposed restrictions.

We deeply regret any inconvenience and disruption this will cause our customers during this challenging period. Our teams will continue to make every effort to assist its customers and to advise them of their options.

All guests affected by the temporary flight suspension are advised to visit etihad.com/travelalerts to understand their rebooking options.

Etihad Airways continues to follow UAE and international government and regulatory authority directives and is applying a contingency plan to assist affected customers. The airline will announce the resumption of services through its usual channels once restrictions are lifted.

 

Only UAE citizens permitted entry into Abu Dhabi

From 23 March, only UAE citizens will be permitted entry into Abu Dhabi. All other guests are advised not to make their way to the airport.

As a directive from authorities in Abu Dhabi, all transit travel through Abu Dhabi International Airport will be suspended as of 22:00 (UAE local time) on Monday 23 March.

If you are booked on a connecting flight via Abu Dhabi to anywhere else on our network, you will not be able to travel.

Only the following guests will be allowed entry into Abu Dhabi: 

  • UAE citizens and immediate family members
  • Diplomatic passport holders
  • Domestic helpers of UAE Nationals with UAE-API clearance

If you do not fall into any of these categories, please do not go to the airport.

We regret any inconvenience this may cause.

 

 

We’re closely monitoring the situation

We will only fly when we know it is safe for our guests and our teams to do so. We’re working closely with government and health authorities to monitor the situation as it develops and implement network changes whenever we need to.

To check restrictions that might affect your flight, please visit the IATA Travel Centre.

Check the status of your flight 

Useful information 

Your safety is always our priority

Your safety is always our main priority, but during this time, we've taken extra steps to ensure your health and wellbeing when you fly; including additional cleaning measures and changes to our airport procedures.

We follow strict cleaning procedures to disinfect our aircraft after every flight, and our entire fleet is equipped with modern cabin air filtration systems that remove more than 99% of airborne microbes.

Bacoban is used to clean every aircraft arriving in Abu Dhabi, which destroys the Covid-19 virus and other impurities. It remains effective for 10 days, preventing recontamination of surfaces if an infected passenger has travelled on a flight.

Watch our team in action:

Frequently asked questions