Last updated Monday 17 August 2020 at 08:30pm UAE
COVID-19 test required to enter Abu Dhabi
If you are travelling from another emirate to reach Abu Dhabi airport, you must present a negative COVID-19 test before you will be permitted to enter Abu Dhabi. The test must be valid within 48 hours. Taxis are in operation between Dubai and Abu Dhabi airport.
Contact us when you’re ready
If your travel plans have been affected by our network changes, you don’t have to contact us straight away to change your flight. We’ll keep your ticket open for you to book whenever you’re ready.
Throughout August and September, we’re planning to operate flights to more than 60 worldwide destinations. We continue to work closely with the UAE Government and global aviation authorities to increase our network in the future.
Foreign citizen in the UAE? See our flight schedule from Abu Dhabi.
Fly from Abu Dhabi
Make sure you have a COVID-19 PCR test before you fly.
Fly to Abu Dhabi
Fly via Abu Dhabi to destinations across Europe, Asia and Australia.
Stay up to date with the latest travel regulations and guidelines for the destination you're flying to.
If you booked your flight before 31 August to travel any time until 30 November 2020, you can change your flight for free.
Cancel your trip and save it for later with Etihad Credit. We’ll reward you with up to US $400 and up to 5,000 Etihad Guest Miles, and you can travel any time before 31 October 2021.
Or you can simply rebook your trip at a time that suits you – you can even pick a new destination anywhere on our network.
If you’re eligible, you can request a refund.
Booked with a travel agent? You’ll need to speak to them to make changes to your booking.
Cancel your flight and use the value towards your next break. We’ll reward you with up to US $400 and up to 5,000 Etihad Guest Miles. You can use your credit at any time within two years to pay for flights or extras for yourself, your family or your friends.
Get Etihad Credit
Rebook your trip before 30 November 2020 and travel to any destination on our network before 31 October 2021. It’s free to change your trip and we’ll remove the fare difference if you travel within the same zone before 30 Novembe 2020.
Change your flight
If your flight has been cancelled, you can simply keep your ticket open until you’re ready to travel again. You don’t need to call us or do anything until you’re ready to rebook. We’ll keep your ticket open until 31 October 2021, and if you haven’t used your open ticket within 12 months of your first cancelled flight, you will be entitled to a refund. To request a refund, please call us.
Refunds are permitted for tickets purchased directly with Etihad Airways and travel agencies based in Australia, Canada and the USA, and tickets originating in the European Union (including Switzerland and the UK), where any Etihad Airways flight on the ticket has been cancelled.
Request a refund
Flying from Abu Dhabi? COVID-19 PCR testing is available across the UAE. Call G42 on +971 2 205 5999 for Abu Dhabi or visit lifedx.net/etihad to book at a LifeDx clinic.
Due to government restrictions across our network, you will only be permitted to carry a personal item on board, such as a handbag, backpack or laptop bag. This can weigh up to 5kg. You may check in your remaining cabin baggage before you fly for free. This applies if you are flying in Economy, Business or First.
In Abu Dhabi, our Arrivals Lounge and Terminal 3 Business Class Lounge are now open, with enhanced safety measures to keep you protected. With travel restrictions still imposed around the world, some of our lounges remain temporarily closed. We’re working to open them as soon as we can.
Remember to read our regulations before you travel, or to check up-to-date flight restrictions around the world, please visit the IATA Travel Centre.
If you’re worried you’ve been exposed to COVID-19 or have any symptoms, take our COVID-19 self-assessment for an easy-to-understand and personalised assessment in minutes. The results will help you understand your probability of having COVID-19 and decide if it’s safe for you to travel.
Updated 30 June 2020
Travel between Abu Dhabi and other UAE emirates is currently restricted by the Abu Dhabi Government. If you are travelling between emirates to reach the airport, you must prove that you have tested negative for COVID-19 within the past 48 hours before you’ll be permitted to enter Abu Dhabi. You must also present your booking confirmation or ticket if requested by officials.
We’re receiving a very high volume of calls right now, and whilst our agents are working as hard as they can, it may not be possible for them to answer your call.
But please don’t worry. You’ll find all of the information you need on etihad.com.
For the latest travel updates regarding COVID-19, please visit etihad.com/travelalerts.
If your trip has been affected by Covid-19, we've made it quick and simple to change your travel plans.
You’re eligible for a refund if your flight has been cancelled by Etihad Airways and you were scheduled to fly from Australia, Canada, the European Union, Switzerland, the UK or the US.
If you booked your flight before 31 August to travel any time until 30 November 2020, you can change your flight for free within the same travel zone.
Fare difference will apply for flights rescheduled after 1 December 2020.
Rebook for a date that suits you, or cancel and use the value towards your next trip.
Change my flight
To rebook your trip, please call us. To apply for Etihad Credit, please complete our online form.
Please get in touch in with the travel agent or third party who booked your trip. They should be able to change or cancel your booking straight away. Al of our policies are the same, regardless of who you booked your flight with.
We’ve put additional cleaning measures in place both on board and on the ground.
Our ground-handling teams follow strict cleaning procedures to disinfect our aircraft after every flight, and all utensils and surfaces are sterilised.
Our aircraft are also fitted with High-Efficiency Particle Filters (HEPA), which renew the entire cabin's air every two to four minutes. These air filtration systems are very effective, eliminating more than 99.8% of all airborne microbes, including dust, germs and pathogens.
Watch our team in action
Yes – as well as up to US $400. Please contact your travel agent to rebook your trip using Etihad Credit.
Yes. Etihad Credit gives you total flexibility to rebook your trip when and where you’d like. You can choose any destination within the Etihad network or even our extensive Etihad codeshare network.
Yes, you can still cancel the remainder of your journey, then make a new booking when you are ready. To use Etihad Credit, your ticket must be rebooked by 30 November 2020, for travel by 31 October 2021.
Etihad Credit vouchers are non-transferrable and non-refundable.
We understand how special every trip is. That’s why we want to make it easier for you to save your booking for later – with a little extra from us.
Use the value of your flight towards your next break and we’ll reward you with up to US $400 and up to 5,000 Etihad Guest Miles.
You may be entitled to a refund if you were scheduled to fly from the Australia, Canada, the European Union, Switzerland, the UK or the US and your flight has been cancelled by Etihad Airways.
If you’re scheduled to travel after 30 November 2020, you can cancel your flight through Manage my booking. All refunds will be subject to the conditions of your ticket, and fees may apply as per our normal fare rules.
Yes! As long as your flight was booked before 31 August 2020 to travel by 30 November 2020, you can still earn bonus miles. We’ll use the details you provide to enrol you, so you won’t need to do anything else.
If you’ve already submitted your request for Etihad Credit, you can still sign up and claim your bonus miles.
We understand it may be difficult for young children to wear a mask when they travel. If they’re comfortable, we recommend that children aged two to five wear a mask as much as they possibly can. Children aged six or older must wear a mask at all times, wash their hands regularly and follow social distancing guidelines as much as possible.
Due to government restrictions across our network, you will only be permitted to carry a personal item on board, such as a handbag, backpack or laptop bag. This can weigh up to 5kg. You can check in your remaining cabin baggage for free. This applies if you are flying in Economy, Business or First.
The World Health Organisation has designated the outbreak of Coronavirus a pandemic, and extensive measures have been introduced globally to help limit its spread.
Many flights have been suspended and travel restrictions have been introduced around the world. We’re doing everything we can to keep you up to date with our network changes, or you can check global flight restrictions by visiting the IATA Travel Centre.
The safety of our guests and team is always our main priority, but we’ve taken extra steps during this time to keep you safe. We’ve introduced additional cleaning measures and made changes to our airport procedures, including closing some of our lounges. We’ve also suspended our flights until we know it is safe for everyone to travel again.
Our Contact Centre are experiencing a high volume of calls, and it may take longer than usual for one of our agents to become available. So that we can help as soon as possible, please only call if you were due to travel within 48 hours.
If you've booked a GuestSeat using Etihad Guest Miles and your flight has been impacted, please get in touch with our Contact Centre. GuestSeat tickets are refundable, so you will not be eligible to claim Etihad Credit.
To help you maintain your Tier Status, you’ll earn double Tier Miles on all trips between 1 March – 31 July 2020, and you’ll automatically accrue monthly bonus Tier Miles from 31 March.
If you’re an Etihad Guest member who booked directly with Etihad, and your flight was booked before 31 August 2020 to travel by 30 November 2020, you’ll be rewarded with up to 5,000 bonus Etihad Guest Miles and up to $400 when you exchange your booking for Etihad Credit.
To change the date or destination of your flight or convert your booking to Etihad Credit, please use our online form.
If you booked your flight with a travel agent or third party, please reach out to them to make changes to your trip.
We understand how special every trip is. That’s why we want to make it even more rewarding when you save your break for later.
If you haven’t used your Etihad Credit within 12 months of your first cancelled flight, you will be entitled to a refund.
You may be entitled to a refund if you were scheduled to fly from Australia, Canada, the European Union, Switzerland, the UK or the US and your flight has been cancelled by Etihad Airways.
Request Etihad Credit
If you choose not to travel, or are unable to travel due to government restrictions, we’ll be pleased to change the date of your flight for free, or issue you with Etihad Credit to book another trip in the future.
Until you can travel the world again, let our incredible team bring the world to you. Learn a new language, cook with our chefs and see what we’re doing to prepare for our return to the skies.
We’re taking extra steps to make sure you feel safe and well when you travel. We've limited touchpoints and allowed for more distance between you and other guests, and for extra peace of mind, we’ve introduced a team of Wellness Ambassadors to help at every point of your journey.