Terms and conditions
• This offer is valid for new
bookings made in any booking subclass within Diamond First or Pearl Business
• To qualify, new bookings
must be made from 1 October 2013 to 15 September 2014.
• Offer is valid for
travel & hotel accommodation from 1 May 2014 to 30 September 2014.
• Hotel accommodation
redemption period expires 30 September 2014 i.e. 30th September 2014 is the last date available
for complimentary nights, no exceptions are permitted.
• The offer is available to
guests from all origins on the Etihad global network for travel to all
destinations, including Abu Dhabi or Dubai except for select origins (listed
below) where offer is only available to transit guests whose final destination
is beyond Abu Dhabi.
• The origin markets from
where offer is only available to transit guests are: Kingdom of Saudi Arabia,
Kuwait, Qatar, Oman, Bahrain, Lebanon, Jordan, Syria, Iran, Iraq, India,
Pakistan, Bangladesh, Nepal, Sri Lanka, The Maldives, The Seychelles, Egypt, Sudan, Kenya, Nigeria, Kazakhstan and offline countries which connect to
these countries via codeshare/interline partners
• The ‘free accommodation’
must be used in conjunction with qualifying Etihad flights.
• Offer is only valid for adults
traveling on return tickets.
• Hotel bookings must be made
at least 72 hours prior to check-in.
• Complimentary nights are
subject to daily hotel allocation and as a result, all accommodation is subject
• Obtaining relevant UAE
visas are the responsibility of the guest.
• Offer is valid on Etihad
operated flights as well as codeshare / interline flights provided that the
journey connects with Etihad flights within the same continent as the point of
origin i.e. guest originating from Hanoi must connect viaan Etihad flight in
the Far East. Same rule applies when journey ends in a destination beyond the
Etihad network e.g. guest heading to Stockholm must fly into Europe from Abu
Dhabi on an Etihad flight following which they connect via a partner. All
sectors on the ticket, which are covered by the Etihad network, must be flown
on Etihad operated flights. The stopover conditions of the applicable fares
paid must be adhered to when booking the ‘Complimentary Nights’ offer.
• On some tickets a charge is
applicable if you choose to stopover in Abu Dhabi or Dubai. Please read the
terms and conditions on your ticket carefully. In addition, you may be liable
for an extra departure tax owed for your stop in the UAE.
• To be eligible for the Abu
Dhabi / Dubai complimentary offer hotel nights and additional nights at the
preferential rates, your hotel reservation must be made directly through the
‘Complimentary Nights’ team by completing the online form at www.etihad.com or
by emailing firstname.lastname@example.org
• ‘Complimentary Nights’ is a
voluntary promotion run by Etihad Airways and can be withdrawn at any time at
the discretion of the airline.
• The offer is not valid for
guests originating their journey from the United Arab Emirates.
• The offer is not valid if
flights are purchased as part of an inclusive tour package or a companion fare
and does not apply to one-way journeys where the return flights are not
traveled on Etihad.
• This offer is not valid for
infants or children.
• Offer is not valid for
seats purchased either partially or fully in Etihad Guest Miles or any other
frequent flyer currency for flight rewards tickets, award upgrades, or a fare
excluding taxes as part of a cash plus miles promotion.
• This offer is not valid in
conjunction with any other promotional offer.
• Visas are not provided
within this promotion. Obtaining relevant UAE visas are the responsibility of
• Participating hotels in Abu
Dhabi are Park Rotana Hotel, Grand Millenium Al Wahda Hotel, InterContinental
Abu Dhabi Hotel, Jumeirah at Etihad Towers and The Yas Viceroy Abu Dhabi.
• Participating hotel in
Dubai is Bonnington Jumeirah Lakes Towers.
• Complimentary nights are
subject to availability and daily allocations.
• Offer consists of up to two
(2) consecutive nights free accommodation at a single property for Diamond
First Class guests and one (1) night free accommodation at a single property
for Pearl Business Class guests. Additional nights may be purchased
consecutively to free nights offer and must be taken and the stay fully
completed within the same offer period. For any flights that do not fall within
the specified periods, any other available rate at the time of booking will be
• Partially completed travel
will result in the commercial value of the complementary night’s offer being
deducted from any refund claimed on the remaining unused airfare.
• All accommodation must be
pre-booked prior to the journey commencing and cannot be requested on departure
or during the course of the journey. Hotel reservations must be made a minimum
of 72 hours (3 days) prior to departure for the request to be processed. This
is not a guarantee of confirmation. Any reservations made directly with a hotel
does not qualify for the offer and cannot be amended by Etihad without
• This offer cannot be used
in conjunction with any other promotion run by Etihad on the participating
hotels. Hotel accommodation is subject to availability and Etihad reserves the
right to offer an alternative hotel of a similar standard. No liability will be
accepted where flight bookings have been made and/or tickets issued if no hotel
• Travel companions must
travel on all the same dates and flights with the qualifying guests, for the
companion to be eligible to share accommodation. If the above criteria are met,
the companion may travel in Coral Economy Class.
• Occupancy up to a maximum
of two adults will be offered on bed and breakfast basis for the qualifying
number of nights. Free accommodation will be available on a bed and breakfast
basis (single or double occupancy) and will include all municipality fees and
service charges. It will not be possible to upgrade to a higher class of
• All extra charges incurred
to be paid directly (meals, laundry, room service, telephone etc.) to the hotel
upon check-out, a credit card will be requested upon check-in as security
against other services which are offered at an additional charge.
• In the event of
cancellation, please contact the ‘Complimentary Nights’ team on
email@example.com within a minimum of 3 working days to avoid cancellation
charges. Cancellation charges apply where a full 3 days’ notice has not been
received prior to arrival at the hotel.
• Additional nights can be
booked via the ‘Complimentary Nights’ team on firstname.lastname@example.org.
• Additional nights may be
taken consecutively to free nights offer and must be taken and stay fully
completed within the same offer period. For any nights that do not fall within
the specified periods, the best rate available will be offered.