Your Meet & Assist agent will monitor your flight and, where possible, update your booking if there are any changes. This is subject to availability and operational constraints.
If your flight is significantly or unexpectedly delayed, we may not always be able to arrange an agent to meet you. If this happens and you incur no-show fees or other additional charges, you may be able to claim these through the cancellation and curtailment cover included in your travel insurance, or from the airline where applicable.