Your wellness, our priority
We’re taking extra steps to make sure you feel safe and well when you travel. We’ve introduced new initiatives to limit touchpoints and allow for more distance between you and other guests. To bring you extra peace of mind, we’re introducing a new team of Wellness Ambassadors to help you throughout your journey.
Because we want you to feel comfortable and cared for when you travel with us, we’ve introduced a specially trained team of Wellness Ambassadors.
They’ll be on hand to answer your questions and share advice on staying safe during your trip. Our Wellness Ambassadors will also help to ensure that global health and hygiene regulations are being fully adhered to, to keep you protected when you travel.
You’ll find our friendly team at Abu Dhabi Airport and on all of our flights, and you’ll be able to speak to them online when you book too.
Chat to our Wellness Ambassadors whenever you have a question.
They’ll be able to give you more information about the latest international directives and developments, and give you tips on how to stay safe when you travel..
Get in touch
For your peace of mind, Wellness Ambassadors will be available in partnership with Abu Dhabi International Airport, at check-in, screening and boarding when you fly from Abu Dhabi.
Our Wellness Ambassadors will make you feel safe and comfortable on board – they are your first point of contact should you need any advice. They’ll make sure that our increased hygiene measures are being followed, and that you have all the information you need while travelling with us, as well as what to do when you reach your destination.
Stay up to date with the latest travel advice and information at etihad.com.
We’ve made some changes on board and at the airport to make sure that there’s more space between you and other guests.
We’ve refreshed our cabins with new seat covers and carpets. Our aircraft are also equipped with HEPA air filters which capture 99% of airborne microbes.
We deep clean and sanitise all of our aircraft on arrival at each destination.
Our team will wear face masks and personal protective equipment at all times.
We’ve introduced additional deep cleaning and sanitisation at every point of your journey. You must wear a face mask whilst you travel and wash your hands at regular intervals.
Our Wellness Kits are now available on board for all guests, including a face mask, gloves and hand gel.
Our flexible fares give you the option to change your flight for free when you book before 31 August 2020.
We’ve refreshed our meal service. All of the food we prepare goes through vigorous testing, and we serve it in line with strict COVID-19 guidelines.
When our Abu Dhabi lounges reopen, our facilities will have new safety measures that ensure social distancing.
Our transfer buses, coaches and cars are deep-cleaned and sanitised after every trip.
With less plastic and smart initiatives to reduce emissions, we’re doing everything we can to become a greener airline.
If you’re worried you’ve been exposed to COVID-19 or have any symptoms, take our COVID-19 self-assessment for an easy-to-understand and personalised assessment in minutes. The results will help you understand your probability of having COVID-19 and decide if it’s safe for you to travel.
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We understand you’ll have some questions about your trip, so we’re here to help. Get in touch
We understand that more than ever, you want to travel with flexibility and peace of mind. To give you the freedom to change your travel plans if you need to, we've removed the change fee for all flights booked before 31 August, for travel until 30 November 2020.
If you’re scheduled to fly with us before 30 November 2020 and would like to change your flight, we’ll give you up to US $400 and up to 5,000 Etihad Guest Miles when you save your trip for later with Etihad Credit. Or, you can change the date of your flight for free.
Your travel choices
At this time, we’re operating limited flights departing to, from and via Abu Dhabi.
Working closely with the UAE Government and Global Aviation Authorities, we’re reviewing our network and aim to gradually return to a fuller schedule as soon as circumstances allow.
Find our full schedule at etihad.com/travelalerts.
You’ll find all the latest Etihad updates and travel advice at etihad.com/travelalerts. Or for live updates and news as it happens, follow us on any of our social media channels.
We’ll always keep you updated about the status of your flight, and will alert you if anything changes. Please make sure that your contact details are correct and up to date so that we can reach you if we need to. Need to update your contact details?
Check in at the airport opens three hours before your flight. We’ve introduced a number of new procedures at the airport, so please make sure to arrive with plenty of time.
You can check in online from 30 hours before your flight. You may be required to collect your boarding pass at the airport.
A number of new measures are in place in Abu Dhabi airport to keep you protected, from sterilisation booths to thermal screening and facial recognition.
Abu Dhabi airport are introducing high-tech sterilisation booths that scan body temperature and disinfect passengers within three seconds. They’ll also implement thermal scanners with facial recognition. Our check-in teams will be monitoring guests for signs of symptoms.
If you’re flying from anywhere else in the world, you will be asked a series of questions during check-in – this is a basic assessment of your health and wellbeing. If it is required, our team will contact MEDLINK to determine whether you are fit to fly. Thermal screening is also in operation before boarding.
Temperature screening is in operation at Abu Dhabi airport, and our check-in teams will monitor guests for signs of symptoms.
Wherever you are travelling to or from, you must wear a face mask at the airport and for the duration of your flight. We recommend that you leave your mask on when you reach your final destination, as it may be the law to do so.
It is mandatory to wear a face mask in Abu Dhabi, and this includes within the airport.
Please make sure that you carry enough masks for the duration of your journey. We will carry limited spare masks on board.
We recommend that you wear gloves when you travel. We’re introducing a Wellness Kit that will be provided to you on board. This will include gloves, mask and hand sanitiser.
We understand it may be difficult for young children to wear a mask when they travel. If they’re comfortable, we recommend that children aged two to five wear a mask as much as they possibly can. Children aged six or older must wear a mask at all times, wash their hands regularly and follow social distancing guidelines as much as possible.
Our airport teams and crew are routinely tested at our hub in Abu Dhabi. They’ll also be wearing personal protective equipment and following social distancing guidelines at all times.
All crew members are also required to self-quarantine between flights.
We’ve implemented a number of measures to ensure social distancing on our buses between the airport terminal and aircraft. We have significantly reduced the number of guests per coach and placed stickers on the floor of the coaches to allow for more space.
Wherever possible in Abu Dhabi airport, we’re using self-service boarding gates. Otherwise, please tell the gate agent that you’d prefer to scan your own boarding pass. You’ll just be asked to present your boarding pass and passport for verification.
This depends on the country that you are travelling to. To help, we’ll keep you updated with the latest travel guidelines for the destinations we’re flying to.
You will only be permitted to carry a personal item on board weighing up to 5kg, such as a handbag or laptop bag. Your cabin baggage will be checked in. When you arrive at the airport.
All of our aircraft are deep-cleaned and sanitised on arrival at each destination. This includes disinfecting toilets, seats, tray tables, arm rests and seatbelts, and all blankets and pillows are removed and replaced with freshly laundered items.
All of our service equipment is deep cleaned, and used equipment is stored separately during the flight.
Our HEPA air filters on board also capture 99% of airborne microbes, and our airflow systems mean that air is refreshed on board on average 30 times every hour.
Yes. You’ll find hand sanitiser on your meal tray and in all toilets on board.
We’re also introducing a Wellness Kit that will be provided to you on board. This will include gloves, mask and hand sanitiser.
Our onboard toilets are monitored, cleaned and sanitised regularly throughout every flight.
We’ve made some changes to our seat maps to make sure that where possible, there’s more space between you and other guests.
When you’re on board, we ask that you stay in your seat as much as possible, and only change seat if you are asked to do so by our crew. This will enable us to maintain social distancing on board and facilitate contact tracing if required.
Our crew are fully trained to manage cases of suspected contagious disease on board, and additional measures have been put in place for COVID-19. This includes moving an ill guest to our quarantine area on board the aircraft and designating a toilet for their use only.
We will notify the relevant health authorities upon arrival.
This depends on where you are flying to and from, and you should always check this in advance. If you are permitted to bring your own food on board, our crew will not be able to reheat this for you.
Our catering facilities go through rigorous hygiene testing before any of our meals are prepared.
Our teams undergo regular testing and thermal screening, and are not permitted to enter the catering unit if they are living in shared or non-company provided accommodation.
All of our team’s accommodation and catering facilities are disinfected every day, and we’ve added sanitisation misting stations at the main entrance of EAS Catering.
On board, food is safely stored and chilled until it is ready to be served in line with strict COVID-19 guidelines.
Yes, we will still offer milk and pre-packaged baby food, or our crew can heat milk for you.
Yes, we carry a supply onboard.
Yes, our baby bassinets are cleaned, disinfected and sealed after use.
Yes, baby changing tables are cleaned and disinfected every two hours.
We assist you if you are travelling alone, otherwise please ask a family member or travel companion to assist you.
When we land in Abu Dhabi, you’ll be directed to a secure area of the airport terminal. Please remember to keep your face mask on, and follow the new measures that have been put in place to keep you protected.
Our team will carry out an extensive, deep clean of the aircraft, including seats, seatbelts, toilets, tray tables and armrests.
As soon as our cabins have been cleaned, you’ll re-board the aircraft, and we’ll continue to our final destination. You will not need to collect your baggage when we land in Abu Dhabi.
Due to government restrictions across our network, you will only be permitted to carry a personal item on board, such as a handbag, backpack or laptop bag. This can weigh up to 5kg. You can check in your remaining cabin baggage for free. This applies if you are flying in Economy, Business or First.
The authorities at your arrival airport will refer you for medical assistance if required. This will vary based on the policy of the country you arrive in. You may be referred for a PCR test or asked to quarantine.
Every destination will implement their own guidelines to keep you protected, and you should follow these at all times. Remember to check quarantine measures before you travel.
Read our destination guidelines
Checking in for your trip
Online check-in opens 30 hours before your flight. Pick your seat and download your boarding pass to limit touchpoints at the airport. To follow social distancing guidelines, some of our Economy seats are unavailable. If you can’t find the seat you’d like, our check-in agents will do their best to help. If you'd like a bit more space on board, why not upgrade to Business or bid for a Neighbour-Free seat in Economy?
Travelling to the airport
Our complimentary chauffeur and coach services are still available to get you to and from the airport quickly and easily. On our coaches, you’ll be seated with more space between you and other guests, and in our cars, there’ll be a protective screen between you and the chauffeur. Our drivers will wear face masks and disposable gloves, and all vehicles will be deep-cleaned and sanitised after every trip.
What to expect at the airport
Temperature screening is in operation at Abu Dhabi airport, and you’ll be asked to wait 1.5m apart from other guests at all queuing points. All check-in counters and touchpoints will be regularly sanitised, and our check-in team will monitor guests for any visible signs of infection.
At the airport and on board, we’ve introduced additional deep cleaning that focuses on the surfaces that are touched most often. That includes our check-in counters, toilets, seats, seat belts, tray tables and entertainment screens so you can feel comfortable knowing that we disinfect every touchpoint of your journey more regularly.
We’ve also made sure that hand sanitiser is available throughout our airport terminals and on board.
From sterilisation booths to thermal scanning and facial recognition, Abu Dhabi airport is using cutting-edge technology to keep you protected when you fly.
We’re allowing unlimited date changes on all new bookings to give you the freedom and flexibility to change your travel plans if you need to. Simply book before 31 August 2020.
We understand that you’ll have some questions before you travel. You’ll find all of the latest information and advice at etihad.com, or for live updates as they happen, follow us on any of our social media channels.
As we get closer to your trip, we’ll send you an email with everything you need to know about your flight and what to do when you reach your destination. You can expect this 24 hours before your flight.
When we land, you’ll be directed by our crew to leave the aircraft in small groups. This will help to maintain social distancing and avoid any crowding as you make your way into the airport.
Remember, every airport will implement their own guidelines to keep you protected, and you should follow these at all times. We’ll share as much information about these guidelines as we can before you travel.