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Contact us when you’re ready
If your travel plans have been affected by our network changes, you don’t have to contact us straight away to change your flight. We’ll keep your ticket open for you to book whenever you’re ready.
Due to travel before 30 November 2020? Use the value of your flight towards your next trip with Etihad Credit. We’ll reward you with up to US $400 and up to 5,000 Etihad Guest Miles to make your next break even better. Request Etihad Credit.
To change the date of your flight to travel before 30 November 2020, please call our Contact Centre.
For trips planned after 30 November, visit Manage my booking.
Booked with a travel agent or another airline? Speak to them to change or cancel your booking.
Booked with a travel agent? To change or cancel a booking, please contact the travel agent or third party website directly.
If you’re worried you’ve been exposed to COVID-19 or have any symptoms, take our COVID-19 self-assessment for an easy-to-understand and personalised assessment in minutes. The results will help you understand your probability of having COVID-19 and decide if it’s safe for you to travel.
Get in touch with us on Facebook or Twitter, or follow our adventures around the world on YouTube and Instagram. Comment, tag and share your Etihad experience.
We love hearing your ideas, your feedback and even your concerns. Send us a DM or leave a comment, and our dedicated customer care team will get back to you as soon as they can.
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Read our baggage guide to work out your baggage allowance, track bags that may be missing or up to 30% off extra baggage.
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Left something behind? We'll do our best to help you find it.
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We love to hear from you! If you've had a great journey or want to share some feedback with us
about something that's gone wrong, we'd like to know.
Have a story, news you’d like to share or just want to get in touch with our media team? Contact firstname.lastname@example.org. For all other enquiries, please call +971 600 555 666 in the UAE or get in touch with one of our Global Contact Centres.
We’re taking extra steps to make sure you feel safe and well when you travel. We've limited touchpoints and allowed for more distance between you and other guests, and for extra peace of mind, we’ve introduced a team of Wellness Ambassadors to help at every point of your journey.