Switching
our systems
All our booking services including our mobile app are back. Search for the best fares to your favourite destination, book a holiday package or an Abu Dhabi stopover and more.
If you're an Etihad Guest member, please make sure that your profile name matches your flight booking so you can enjoy airport benefits. Please see our frequently asked questions below if you are experiencing any issues as an Etihad Guest member. You can also speak with our team using our live chat service.
All our booking services are back. Search for the best fares to your favourite destination, book a holiday package or an Abu Dhabi stopover and more.
Book now
All our services are back online. See Manage my booking for services available before you travel. You can now book your extra baggage in advance online before your flight and enjoy a 30% discount.
Online check-in is now available. Check your destinations travel requirements for any COVID-19 related documents you may need.
If you have an Etihad Guest Emirates NBD or FAB redemption voucher, an ADIB or SBI companion voucher, we're sorry but you won't be able to redeem it at this time and we’re working to resolve this. A new voucher code will be sent to you in due course.
You can book a GuestSeat or OpenSeat online using your miles for yourself from 10 March. If you'd like to book a GuestSeat or OpenSeat for a companion, you can do so through our contact centre from 10 March. Online bookings for companions will be available soon.
Please make sure that the spelling of your name in your Etihad Guest profile matches your flight booking, so that you'll be able to enjoy your benefits at the airport.
You'll earn Etihad Guest Miles as usual. There may be a delay in crediting them to your account, please bear with us during this time.
Yes, you can claim your missing miles by contacting your frequent flyer programme.
You can put a request after 10 March to retro-add your Etihad Guest number and claim any missing miles once you've completed your flight.
Yes, you'll still be able to enjoy all of your tier's benefits. Simply present your digital membership card in your Etihad Guest app at any airport. Don't have the app? Download it now from the Apple iStore or Google Play.
Yes, you will still receive your rebate if you travel on 8 or 9 March. There may be some delay in having the amount re-credited to your account.
Your original booking is still the same. Your flight confirmation will show a new booking reference due to our systems switch. You can use it to check in, manage your booking and for other services as usual.
If you're eligible for a refund or would like to exchange your ticket, you can place a request via Manage my booking or through our contact centre.
You can reserve your preferred seat online now at Manage my booking.
Our new mobile app is back, so please make sure to update or install our latest version on Apple or Android to enjoy the new personalised features and more.
If you have any credit expiring between 14 February and 11 March, it will be automatically extended for two months.
Yes, you can now bid for an upgrade online, request an upgrade at the airport or use your miles to upgrade your flight experience.
We're sorry, but we're not accepting home check-in bookings at this time.
We understand that it's important for you to travel with your pet. We’re sorry, we aren't able to accept new bookings at this time. You will be able to bring your cat or dog on board if you are travelling from 14 March onwards. Please make sure to submit the booking form through our website at least seven days before departure.
