Special assistance

Flying with a medical condition, have a disability or need to book your child as an unaccompanied minor? Just let us know how we can make your journey easier.

Whatever support you need, we’re here to help.



We’ll keep your little ones in safe hands when they fly alone.

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Questions about flying during pregnancy? We’re here to help.

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Arrange a wheelchair or request medical assistance for your trip.

Let us help


a meal

Flying with a dietary requirement? Arrange a Special Meal on board.

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service dog

Trained service dogs

If you have a qualifying disability, you can travel with a trained service dog with a license from any ADI or IGDF accredited organisation. You need this service dog license on all flights except for flights from the US. If you have a psychiatric support dog, you can only travel with it on a direct flight from the US.

We recommend you call us at least 48 hours before your flight if you are travelling with a trained service dog.

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