Abu Dhabi, United Arab Emirates – Etihad Airways, the national airline of the UAE, and Elenium, a leading provider of automation technology solutions, will together demonstrate how a newly developed voice activated self-service kiosk, bag drop and boarding gate facility will revolutionise the travel experience by taking facial recognition technology to new heights. The demonstration will take place at Passenger Terminal EXPO (PTE) in London between 26 – 28 March.
Using cloud technology, artificial
intelligence (AI), computer vision and natural human interfacing, Etihad
Airways and Elenium will demonstrate how they will change the way consumers
travel by showcasing the airport experience of the future.
Jorg Oppermann, VP HUB and Midfield
Operations, Etihad Airways said: “With biometric installations increasing
across airports globally, Etihad is recognising the growing demand to streamline not just the passenger
verification process but to also decrease passenger queues and to increase operational
“As a leading global airline, Etihad’s unique
collaboration with Elenium will allow us to use their advanced technologies and
expertise to cultivate new ideas for the aviation industry and foster the
vision of future travel.”
A key area of cooperation involves the use of
technologies from Elenium, Amazon Web Services (AWS), the cloud computing
subsidiary of Amazon Inc, and Etihad Airways. Together at PTE, the three
entities will demonstrate a test concept for a seamless travel experience across
the entire customer journey from booking to arrival at the final destination.
A new check-in experience
- Passengers check-in
to their flight and register their biometric data on their mobile device before
arriving at the airport, reducing queues at the airport.
- Using AI, new baggage-drop
terminals scan and memorise each suitcase placed on the belt and assign it to
the guest reservation, removing the need for tagged luggage.
biometrics, passengers are identified and offered a personalised duty-free
shopping experience through a voice interactive display, catered to the individual’s
interests and needs, and also utilising floor space efficiently.
Service Kiosks are available throughout the terminal to assist with airport
information, provide ancillary opportunities, and because the kiosks are
portable, disruption management.
- Passengers will
board their flight by walking through boarding channels which will automatically
validate them without the need for a printed boarding pass - a faster, safer
Mike Papamichael, VP Technology and
Innovation, Etihad Airways said: “The technological vision and strategy is to
make the guest journey a frictionless and digitally enabled experience across
all channels and touch points at the airport. Etihad’s relationship with
Elenium builds on this vision and along with our micro services strategy,
allows us to co-create and develop innovative self-service and biometric
solutions for greater flexibility and a seamless guest experience.”
Etihad Airways will also white label the Elenium
Voyager App which features booking management, passenger check-in, passport
validation, timatic auto check, facial biometric enrolment, payment wallet,
itinerary management (hotel, transfer, car etc.) and companion functions.
Aaron Hornlimann, Elenium Automation’s Chief
Executive Officer said: “Together with Etihad, we have imagined how artificial
intelligence and cloud computing can be used to reinvent the passenger
experience by using voice recognition and biometrics. Our vision is for
passengers to simply walk through the airport unencumbered by the legacy of
kiosk touch screens and the need to scan a boarding pass.”
The Manchester City Football Club Premier
League Trophy will also be on display at the Etihad and Elenium stand on the
first day of the Passenger Terminal Expo.
Etihad Airways will install the new
self-service transfer kiosks in phases at the new Midfield Terminal in Abu