Travel

Bank

You can use your Travel Bank credits to pay for flights, upgrades and extras. You cannot redeem Travel Bank credits to pay for infant tickets, miles redemption bookings, Etihad Holiday packages or bookings through travel agents.

To redeem your Travel Bank credit, please call our Global Contact Centre. Please inform the agent that you’d like to use your Travel Bank credit at the start of the call. You’ll need to provide your Etihad Guest number when you book. Your credits cannot be used for bookings made with a travel agent.

No, we’ll create a Travel Bank account for you if we need to issue you with a credit note.

We will contact you before we create your account and share all of your account details in a welcome email. The welcome email will contain your Travel Bank account number and your Travel Bank ID. Your Travel Bank ID number is your Etihad Guest number. You will need these details to redeem your Travel Bank credits.

Travel Bank accounts are created in the currency of the country you have listed in your Etihad Guest profile.

The currency of the account cannot be changed after it has been created, but your credits can be used towards bookings in any currency.

To check your credit balance, please send an email to travelbank@etihad.ae

Yes, you can pay with a combination of Travel Bank credits and cash or card. Travel Bank credits and Etihad Guest Miles must be redeemed separately.

Travel Bank credits are valid for 12 months from the date of issue. All credits expire at 11.59 pm EST on the expiration date. Once individual credits expire, they cannot be extended.

Travel Bank applies the “first to expire” logic on the credits that are used as a form of payment. For example, if you have 300 credits that will expire on 20 April 2018 and 200 credits that will expire on 11 June 2018, then the credits that will be used for the payment are the ones that will expire in April.

Travel does not have to be completed by the Travel Bank credit expiration date.

Travel Bank credits cannot be extended.

Refunds of tickets purchased with Travel Bank credits will be returned to the same Travel Bank account. The Travel Bank credit expiry will revert to the original Travel Bank expiry (12 months from the original issue date). For example, if the credit was issued on 15 Aug 2017 and the expiry date was 365 days, and the ticket was issued on 12 Feb 2018 and cancelled on 16 Feb 2018, the credit will revert to the expiry date of 14 Aug 2018. If the expiry date has passed, the credit will be cancelled and will not appear in your account again.

The amount of credits refunded depends on the fare rules of the ticket or product that is being refunded. For example, if you paid 500 Travel Bank credits for a ticket using your Travel Bank Credits and the refund cancellation fees is 50, then 450 Travel Bank credits will be added back to your account.

Travel Bank credits cannot be transferred.

Yes, you can use your Travel Bank credits to pay for a ticket for someone else.

You cannot apply a credit to a reservation that has already been paid for.

Travel Bank credits cannot be viewed or used online, but you will receive an email whenever credits have been redeemed or added to your account. If you need any help or information, please contact our helpdesk by emailing travelbank@etihad.ae