26 Jul 2015 12:30
Etihad Airways has experienced one of the busiest travel periods in the history of the airline with 291,518 guests flying across its global network during Eid-Al-Fitr, an increase of 12 per cent on the 260,641 guests flown in the same five day period in 2014.
The load factor out of Abu Dhabi during this period rose from 82.1
per cent in 2014 to 82.3 per cent in 2015, with a network-wide seat factor of
78.3 per cent. The airline operated 83 more flights out of the hub than during
Eid-Al-Fitr in 2014.
In anticipation of the demands that the peak summer period brings, Etihad
Airways and its Abu Dhabi airport partners prepared and implemented a number of
key initiatives at the hub to manage the busy flight schedule.
These initiatives included amending the flight schedule to improve
connectivity, the provision of complimentary coach and bus services, additional
baggage allowances and Etihad Guest miles for early and off-peak check-in, as
well as the deployment of 100 extra ground staff.
Capt. Richard Hill, Etihad Airways’ Chief Operations Officer, said:
“We’re pleased to have once again carried record numbers of guests and baggage
across the Etihad Airways network during Eid-Al-Fitr, one of the busiest and
most challenging periods in the year.
“Managing such significant traffic volumes in such a short period
was the result of major advance planning and involved hundreds of Etihad
Airways’ staff working around the clock to support the operation in Abu Dhabi
and around the world.”
More than 100 additional Etihad Airways staff members were temporarily
recruited from across the organisation to assist guests at check-in and at boarding gates, and cabin crew offered Iftar
and Eid-Al-Fitr refreshments to those at check-in, security, and immigration.
Among the special initiatives aimed at improving the
guest experience was an off-peak check-in at Abu Dhabi airport, with more than
3,100 guests taking advantage of the service which operated every day between 1am
and 6am and 1pm and 6pm.
Guests checking-in during these off-peak periods
received an Etihad Guest voucher worth 2,500 miles, as well as 5kg additional
baggage, and a free one hour SkyPark parking pass to use during the process.
Many guests also accessed the Abu Dhabi City Terminal
and the Al Ain facility to check in, receiving an additional 5kg of checked
baggage in the process. Guests checking-in at the Etihad Travel Mall in Dubai
also received an additional baggage allowance.
Many guests also used the complimentary coach and bus
services from the three locations going to Abu Dhabi airport.
In advance of the summer season, the gate setups in
Terminal 1 and 3 were redesigned to improve the boarding process. Additional
seating was also installed at the gate to provide a more comfortable layout for
To assist guests of Etihad Airways and its strategic
partner, Jet Airways, travelling to India, a new jointly branded India check-in
area was introduced a few months ago into Terminal 1 allowing for 24/7 check-in.
A permanent family check-in area has also been
created in Terminal 3 and is available for guests of Etihad Airways, Virgin
Australia, Air Serbia and Air Seychelles who are travelling with babies and