- Notifications are only provided for flights operated by Etihad Airways.
- Users can register for flight notifications as follows:
- Subscribe to notifications for a specific
flight by entering the flight number
- Subscribe to notifications for all
flights within the same booking by entering the booking reference. The booking
reference can be re-entered at a later stage to unsubscribe or update an existing
- Subscribe to notifications for all future
travel by entering their Etihad Guest login details. The login details can be re-entered
at a later stage to unsubscribe or update an existing subscription.
- At least one email
address or mobile telephone number is required to set-up the flight
- A maximum of three
email addresses and/or three mobile telephone numbers can be registered for
- Users can register
for flight notifications using email addresses and/or mobile telephone numbers
that are different from the one specified on the booking.
- For US mobile
telephone numbers, users must complete the opt-in process to receive
- Flight notifications
will commence within 72 hours of the estimated departure time.
- The flight notifications are only dispatched in English.
- Flight notifications
cannot be set-up less than one hour from the flight departure.
- Users can request a
reminder notification for their flight(s) at the time of subscription, with the
option to receive this at 24, 5, 3, 2 or 1 hour(s) prior to departure.
- In the event a
flight number is changed due to cancellation or delay, users will need to
manually update their notification request with the new flight details.
Notifications will not automatically reflect the updated details.
- Notifications about a
change in flight timings will only be sent if the departure has been advanced
by more than 30 minutes or delayed by more than 60 minutes. In cases where the
flight has been delayed, but is subject to a further revision, an update
message will be sent if the new departure is 15 minutes less than initially
- Flight updates that
occur less than an hour before departure might not appear on our system. As a
result, the information provided at the airport departure gate will have
precedence over flight notifications.
- Notifications are
not sent to highlight a booking modification by the user. However, the revised
booking information will automatically register on our system, without users
having to update their notification request.
- Standard text
messaging rates and data charges from your mobile network operator will apply
for sending and/or receiving text messages.
- Web-based SMS
services such as Google Voice are not supported.
- Etihad Guest members
can unsubscribe from all future travel notifications using their login details.
However, notifications for a specific flight/booking will continue, if the user
has subscribed to those notifications explicitly.
Please note: Flights and times are subject to change without notice. Etihad Airways
will do everything possible to ensure we provide the most accurate flight
status information at all times. However, Etihad Airways is not liable for
non-delivery of messages and cannot guarantee the timeliness or reliability of
email / SMS receipt. Passengers should arrive at least three hours prior to the
scheduled departure time.