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27 Jan 2015 06:30

Etihad Cargo, the freight division of United Arab Emirates (UAE) flag carrier Etihad Airways, successfully cutover to a new cargo management system on 18 January 2015 to provide its customers with greater communication and improved handling processes that reinforce its world-class cargo products and services. 

The new state-of-the-art air cargo management system was developed in partnership with Hermes Logistics Technologies to meet Etihad Cargo’s specific requirements and provides a complete and integrated IT solution that encompasses all the physical handling, documentation and messages, in real-time.

A key benefit of implementing the new system is that it ensures customers are better informed through real-time shipment tracking across Etihad Cargo’s global network, with updates being automatically forwarded to them on a regular basis.

The handling and tracking of cargo shipments across the hub in Abu Dhabi is also enhanced and has become more efficient, with hand-held terminals being used to identify, track and verify all shipment details.

David Kerr, Vice President, Etihad Cargo, said: “The implementation of the new Hermes cargo management system is a very positive customer service enhancement that enables us to handle and transport our customer’s shipments more efficiently. It also means that our customers are provided with greater transparency, by being regularly advised and updated on the whereabouts of their shipment across the transportation chain.”

To ensure a smooth transition to the cargo management system, Etihad Cargo has been closely monitoring its operation during the cutover stage and proactively advising its customers if there are any changes to their bookings.