15 Sep 2014 12:00
The first group of Etihad Airways’ unique inflight Butler trainees has departed Abu Dhabi for specialist training at the Savoy Butler Academy in London.
The 13 men and women, all In-Flight Chefs
or Food & Beverage Managers, were carefully chosen to fulfil the coveted
role of Butler, which combines the skills of both Concierge and Maître d’hôtel
to provide superior service to the discerning guests of The Residence by
Etihad. This revolutionary three-room cabin featuring a living room, private
shower-room and double bedroom is being introduced on Etihad Airways’ fleet of
10 Airbus A380s, the first of which is due for delivery in December this year.
comprehensive three-week-long training program will be delivered by the
University of West London in conjunction with the legendary Savoy Hotel.
The syllabus covers all areas essential to catering to
the personal tastes of guests staying in The Residence, including international
protocol and etiquette, VIP guest care, valet skills, luxury food and wine
service standards and organising travel arrangements.
Aubrey Tiedt, Etihad Airways Vice
President Guest Services, said: “We are tremendously proud to be sending our
first talented crew members for training at the Savoy Butler Academy in London.
This marks their initiation into a very select group of highly-trained
hospitality professionals, and is testament to Etihad Airways’ aim to be the
best and to provide levels of discretion, dedication and sophistication
hitherto not experienced by the modern airline traveller.
“We are grateful for the support and
enthusiasm we have received from the Savoy Training Academy, which shares our
mission to provide something truly exceptional in the air.”
The first two weeks of training will take place at
the London School of Hospitality and Tourism, at the University of West
London, a leading provider of luxury hospitality management education. The
third week will see the Butler trainees start their attachment at The
Savoy Hotel, where they will shadow the establishment’s own world-renowned
butlers as they carry out their duties, allowing them unhindered access and
exposure to their training.
Upon successful completion of the program and graduation
in Abu Dhabi, the first Butler will assume duty on the airline’s inaugural
Airbus A380 flight to London Heathrow on 27 December.
The second group of Butler trainees is
scheduled to start their Savoy Butler Academy training in early 2015.
Patricia Paskins, lecturer at the University of West
London and Head of International Butler Training programs, said: "I
am thrilled that a prestigious airline such as Etihad Airways has
engaged us to train their Residence crew to the highest possible standards,
enabling them to deliver exceptional and memorable service and passenger
Each of Etihad Airways’ 10 Airbus A380s
will feature a single The Residence by Etihad cabin, certified for double
occupancy, and service onboard will provide each guest with catering and
amenities of their choosing, pre-selected to meet their specific requirements.
more information on Etihad Airways and its sleep program, please visit www.etihad.com