Abu Dhabi, United Arab Emirates - Etihad Airways, the national airline of the United Arab Emirates, has launched a WhatsApp Business solution, allowing guests to communicate instantly with the airline via the popular messaging app.
The new service, which is the latest element of Etihad Airways’ digital
strategy, will provide an enhanced offering to premium guests when they are at
Abu Dhabi International Airport, allowing them to chat with the airline’s agents
about their flights in a fast, personal, and efficient way.
In addition to communicating with customer service agents, the WhatsApp
Business solution will be expanded in the future to enable guests to receive
important messages like flight reminders by opting into WhatsApp communications
on the Etihad Airways booking
Robin Kamark, Etihad Airways Chief Commercial Officer, said: “The new WhatsApp
Business solution will provide Etihad Airways’ premium guests with immediate contact
with the airline, using the very latest technology.
“Air travellers around the world use WhatsApp in their daily lives and so
it is an ideal channel for them to communicate with the airline and receive the
latest information about their travel journey.”
Etihad Airways offers several real-time channels for guests to contact
the airline, including the @EtihadHelp and @EtihadPremium accounts on Twitter,
and the airline’s Facebook page.
During the initial trial phase, the Etihad Airways WhatsApp number will
be exhibited in Premium check-in at Abu Dhabi Airport.