Excess

baggage

How do I add excess baggage to my booking? You can book excess baggage quickly and easily online up to 30 hours before your flight. Visit Manage my booking and get up to 20% off our standard rates. You can also add excess baggage when you check in online, available up to 1 hour before your flight. Alternatively, you can pay for excess baggage when you check in at the airport. All excess baggage payments are non-refundable.

If you’re flying to or from the US or Canada, you can only book one extra bag of up to 23kg online. If you need to take even more baggage, you can pay to take up to 32kg by phoning our Contact Centre 48 hours before your flight to receive a 10% discount. Alternatively, pay for your excess baggage at the airport.

If your flight or part of our journey is with one of our partner airlines, you can pay for excess baggage when you check in at the airport.

Infants from 7 days to 23 months old can take one bag weighing up to 10kg. For flights to the USA and Canada, they have up to 23kg. For children between 2-11 years old, normal baggage rules apply - the same as an adult fare. If you are travelling with infants and children, you can also carry one pushchair, or one carrycot or one car seat for free, in addition to their checked baggage.

Flying with children

Your baggage allowance may differ on flights operated by our partner airlines. Your ticket will have full details of baggage allowance for each part of your journey.

Not always. You may need to pick up your bag and check it in again, depending on the route and country you are travelling through. Your agent can confirm when you check in at the airport.

Please let us know that your baggage has not arrived before you leave the airport. We’ll give you a Property Irregularity Report (PIR), which you’ll need to track your bags, to organise a delivery or to make a claim in the future.

Track your bags

If your baggage or its contents has been damaged, please let us know as soon as possible. Visit the arrivals desk before you leave the airport, or contact us in writing within seven days. We’ll give you a Property Irregularity Report (PIR), which you’ll need to make a claim.

Help with damaged bags

We’ll do everything we can to help you get it back!

Let’s get started

In Economy, you may bring one cabin bag weight up to 7kg and one personal item up to 5kg. In Business and First Class, you can bring two cabin bags weighing up to 12kg combined and one personal item with a maximum weight of 5kg.

Find a list of restricted or prohibited items here.

You can carry one set of golf clubs for free (weighing up to 15kg) in addition to your baggage allowance. A set includes clubs, balls and one pair of golf shoes (an umbrella is considered an extra item.)

More about baggage allowance

Bikes, scuba diving equipment, skis, poles and ski boots can be included as part of your baggage allowance, and you can bring one golf set for free. Find out about baggage dimensions and prohibited items in our baggage information section.

More about baggage allowance

Guide dogs and service animals are permitted in the cargo hold for free as part of your checked baggage allowance. All other pets must be transported as manifested cargo. Regulations may vary depending on where you are flying from, so it’s always better to check well in advance. To avoid any delays at the airport, please make sure that you have the correct permits and documentation for your pet to travel.

Falcons are permitted to travel for a fee on all Etihad aircraft, either on board, as checked baggage or as manifested cargo.

More about baggage allowance

You can carry up to 5 litres of Zamzam water for free in addition to your checked baggage allowance. It must be safely packed and labelled in a sealed plastic container, covered by a protective cardboard box. These are widely available at pilgrimage sites. You may also carry up to 100ml of Zamzam water within your cabin baggage. It must be carried in a transparent, re-sealable plastic container or bag. It is not possible to pay to carry more Zamzam water as excess baggage.

More about baggage allowance

Cameras, film, lighting and sound equipment can be included as part of your baggage allowance as long as they weigh no more than 32kg and do not exceed the maximum dimensions of 300cm.

More about baggage allowance

When you’ve booked your extra bags, you’ll receive a baggage voucher based on weight, number of items or a combination of both. Make sure to keep it handy and present it when you check in at the airport.

Excess baggage is subject to availability. If your bags can’t be transported on your flight, we will load them onto the next available service.

Purchasing extra baggage with our Contact Centre or at the airport? We recommend you use a credit card. Debit cards are not accepted via our Contact Centres and some airports do not accept cash. All excess baggage payments are non-refundable.