Contact us when you’re ready
If your plans have been affected, we’ll keep your ticket open for you to book whenever you’re ready. You don’t have to contact us straight away to change your flight.
View or make changes to your flight, pick your seat or book extra baggage. You may incur a fee to cancel or change your flight, subject to the conditions of your ticket. Read our Modification guide to understand more.
Arrive at the airport with confidence knowing that you’ve met all essential COVID-19 requirements before your flight.
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Skip the queues with Priority Access
Fast track through the airport with Priority Access. Skip the queues with dedicated check-in counters and priority boarding, and save time when you land too – your bags will be first on the baggage belt so you can simply grab and go.
Priority Access costs US $40 worldwide.
Our flexible fares give you the option to change your flight for free if you need to. Or you can opt for Etihad Credit if you’d prefer to save your trip for later.
If you booked with a travel agent, please get in touch with them to change your flight.
Cancel your flight and use the value towards your next break. We’ll reward you with up to US $400 and up to 5,000 Etihad Guest Miles. We’ll add your credit to a Travel Bank account to pay for flights or extras at any time within two years.
Get Etihad Credit
Rebook your trip and travel to any destination on our network. There’s no change fee to rebook your flight, and you’ll only have to pay the difference if there’s a change to the original fare you booked. You must book before 31 March 2022.
If your flight has been cancelled, you can simply keep your ticket open until you’re ready to travel again. You don’t need to call us or do anything until you’re ready to rebook. We’ll keep your ticket open until 31 March 2022, and if you haven’t used your open ticket within 12 months of your first cancelled flight, you will be entitled to a refund. To request a refund, please call us.
You are entitled to a refund if:
If your trip has been impacted by COVID-19, we've made it quick and simple to change your travel plans.
There’s no change fee to rebook your flight, and you’ll only have to pay the difference if there’s a change to the original fare you booked. You must book before 31 March 2022.
You don’t need to call us straight away, we’ll simply keep your ticket open until you’re ready.
Change my flight
Please get in touch in with the travel agent or third party who booked your trip. They should be able to change or cancel your booking straight away. You’re still eligible to claim Etihad Credit and up to $400 bonus credit too.
Yes. Etihad Credit gives you total flexibility to rebook your trip when and where you’d like. You can choose any destination within the Etihad network or even our extensive Etihad codeshare network.
Yes, you can still cancel the remainder of your journey, then make a new booking when you are ready.
Etihad Credit vouchers are non-transferrable and non-refundable, though you can use your credit to book a trip for someone else.
Yes! We’ll use the details you provide to enrol you, so you won’t need to do anything else.
If you’ve already submitted your request for Etihad Credit, you can still sign up and claim your bonus miles.
You can pay to print personal documents, like your PCR test result, at selected airports. Please note that printing facilities are not available at every airport.
If you’ve opted for Etihad Credit, we’ll add the value of your credit to a Travel Bank account, which you can use to pay for flights, upgrades and extras. When you’re ready to book, select Travel Bank as your form of payment when you check out. Simple.
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