Frequently asked questions
Please let us know that your baggage has not arrived before you leave the airport. We’ll give you a Property Irregularity Report (PIR), which you’ll need to track your bags, to organise a delivery or to make a claim in the future.
If your baggage or its contents has been damaged, please let us know as soon as possible. Visit the arrivals desk before you leave the airport, or contact us in writing within seven days. We’ll give you a Property Irregularity Report (PIR), which you’ll need to make a claim.
Submit your claim within 21 days. If you haven't received your bags within 21 days of submitting a report, your baggage will be deemed as lost. In this case, our team will be in touch to help.
We’ll do everything we can to help you get it back!