Abu Dhabi, United Arab Emirates — Etihad Airways, the national airline of the UAE, and IBS Software (IBS), a leading provider of new generation IT travel solutions, have signed a contract to enhance the airline’s operations. This will be done by implementing IBS’ iFlight NEO Ops and iFlight NEO HUB systems as the core technological solutions that will help increase on-time performance, improve operational efficiency, maintain network integrity and enhance hub connectivity.
Under the contract, Etihad Airways will use
IBS solutions to automate the monitoring and management of guests and baggage
journeys, especially when the journey involves a connection through the
airline’s Abu Dhabi Hub.
At a global level, the technology will allow
for more efficient aircraft assignment and flight tracking, throughout the
airline’s network. The new systems will also enable enhanced situational
awareness through dashboards and alerts presented to the operational control
team, as well as faster and more effective decision making for operational
issues through suggested resolutions.
John Wright, Vice President Global Airports
& Network Operations, Etihad Airways said: “Through this strategic
partnership, we are delighted to integrate IBS technology into our control
centres to fulfil our commitment to delivering exceptional service.
“The implementation of this technology will
enable us to increase effective guest journey management, reduce missed flight connections,
enhance punctuality and integrate new software to more efficiently manage operations
during disruption. In the future, IBS integration will bolster our commitment
to minimise passenger connection time, particularly with the upcoming opening
of Midfield Terminal.
iFlight NEO products will revolutionise the
way Etihad Airways controls its operations by switching to a highly automated
environment and allowing interfacing with other key business systems.
VK Mathews, Executive Chairman, The IBS Group
said, “We have a hugely successful relationship with Etihad Airways and this
deal demonstrates the industry acceptance of our technology solutions to
effectively support the needs of an airline renowned for its disciplined
“We welcome Etihad Airways to the growing
list of iFlight NEO customers and expect to be a transformational partner in its
quest to achieve increased operational efficiencies, cost optimisation and
After an intense scoping study, IBS was
selected to replace the airline’s existing network control system and develop a
hub management system, allowing the airline’s employees to move away from
manual processes to highly intuitive technology.
iFlight NEO is designed to manage an
airline’s fleet and hub, employ emerging technologies and support innovation. iFlight
NEO also solves real-time data integration challenges in airline operations by
providing a comprehensive overview of situational awareness that allows for
proactive decision making and enables all stakeholders to collaboratively
decide on the best disruption management strategy.