Abu Dhabi, United Arab Emirates – Following a directive from the National Emergency Crisis and Disaster Management Authority, and the General Civil Aviation Authority (GCAA), to contain the spread of the COVID-19 novel coronavirus, Etihad Airways temporarily suspended flight operations for an initial 14 days as of 24 March 2020.
To support passengers with impacted travel, Etihad Airways has updated its Etihad Credit offering by providing an additional bonus of up to 5,000 Etihad Guest Miles depending on the booked cabin class.
Eligible Etihad Guest members redeeming Etihad Credit will automatically receive the bonus miles within four weeks of their credit being issued. Guests not yet members of Etihad Guest can also claim bonus miles by applying online at https://www.etihadguest.com/en/etihad-credit-plus.html
Etihad Credit allows customers to cancel their flight and use the value as credit to rebook their trip for travel until 31 July 2021 – any ticket, any fare type, any Etihad destination. Any fare difference from the original ticket price will be charged.
Bonus Tier Miles will also be provided to eligible Etihad Guest members to keep them on track to reaching their next tier, even when it's difficult to travel.
Guests wishing to take advantage of Etihad Credit should visit www.etihad.com/travelalerts and complete the form online.
The Etihad Airways Contact Centre in the UAE is reachable on (+971) 600 555 666. The list of other local contact centres is available at www.etihad.com/en-us/help/contact-us.
Guests who issued tickets through travel agents should contact them directly for any changes or cancellations.
Regular Covid-19 travel updates are available by visiting the following pages on etihad.com: