Our Call Centres are busy with a high volume of calls. Please help by calling only if you are flying within 48 hours.
You’ll find everything you need to know about travel requirements, restrictions and changing your flight in our COVID-19 travel hub.
If your flight has been cancelled, there’s no need to call us. We will keep your ticket on hold until you’re ready to rebook.
Booked with a travel agent or another airline? Speak to them to change or cancel your booking.
Get in touch with us on Facebook or Twitter, or follow our adventures around the world on YouTube and Instagram. Comment, tag and share your Etihad experience.
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Read our baggage guide to work out your baggage allowance, track bags that may be missing or up to 30% off extra baggage.
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We love to hear from you! If you've had a great journey or want to share some feedback with us
about something that's gone wrong, we'd like to know.
Have a story, news you’d like to share or just want to get in touch with our media team? contact firstname.lastname@example.org.
For all other enquiries, please call +971 600 555 666 in the UAE or get in touch with one of our Global Contact Centres.
We’re taking extra steps to make sure you feel safe and well when you travel. We've limited touchpoints and allowed for more distance between you and other guests, and for extra peace of mind, we’ve introduced a team of Wellness Ambassadors to help at every point of your journey.